Director of Care Management

Services and Advocacy For•New York, NY

1d•Hybrid

About The Position

The Director of Care Management provides overall leadership and accountability for SAGE’s Care Management programming across New York City. This role is responsible for contract management, program development and oversight, and the supervision of departmental staff. The Director directly supervises multiple team members and offers strategic leadership, guidance, and operational direction for all Care Management services. In collaboration with internal SAGE departments and external partners, the Director helps deliver on-site programs and activities that advance health, wellness, and a strong, vibrant community for LGBTQ+ older adults. This role will report to the Senior Director of SAGEServes Supportive Services. A successful candidate for the Director of Care Management position at SAGE is a mission-driven leader who combines strong programmatic and operational expertise with a deep commitment to serving LGBTQ+ older adults. The Director brings a solid background in care management and social service programming, with the ability to oversee complex, citywide operations while maintaining a person-centered, affirming, and strengths-based approach. This individual is an effective and experienced people manager who can mentor, develop, and hold multiple staff accountable while fostering an inclusive, collaborative, and high-performing team culture. They are highly organized and detail-oriented, with a strong understanding of regulatory and contractual compliance, and the ability to manage multiple priorities, deadlines, and stakeholders simultaneously. The ideal candidate is also a strategic thinker who can contribute to the growth and evolution of Care Management programming while remaining engaged in day-to-day problem solving and operational decision-making. They demonstrate sound judgment, strong communication skills, and the ability to build and sustain relationships with LGBTQ+ older adults, colleagues, community partners, and public and private funders.

Requirements

A minimum of 6 years of experience successfully managing multiple and complex funding sources and managing large teams
LMSW required
SIFI (Supervision in Field Instruction) certification required
Strong organizational skills with a demonstrated track record of collaboration, leading and influencing progress of complex progress towards goals across an organization, and an understanding of relationship among Program, Finance, Human Resources and other stakeholders in ensuring successful outcomes
Substantive knowledge or prior experience in aging or LGBTQ+ fields, including an understanding of issues facing marginalized older adults, particularly BIPOC and transgender elders
Ability to plan and multi-task, and to produce under the pressure of deadlines and unexpected occurrences
Demonstrated project management ability, involving complex and unpredictable variables
Superior written and verbal communication skills
Strong alignment with SAGE’s mission and values, with a passion for serving older LGBTQ+ adults and other marginalized communities.

Nice To Haves

Familiarity with NYC Aging, DOHMH, and/or similar regulations/systems/processes, as well as applicable government, nonprofit, and community social service programs serving low-income adults in New York City
Experience with Salesforce and NYC Aging databases
Strong understanding of performance measurement and metrics to evaluate program impact and effectiveness
Experience in supervising and managing social work intern teams
Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults
Fluency in Spanish (verbal and written)

Responsibilities

Oversee Care Management services for LGBTQ+ older adults at all four SAGE Centers, including the Caregiving Program, Case Assistance, Information and Referral and other supportive programming
Develop, implement, manage, support, and evaluate all Care Management Services programs, ensuring alignment with SAGE’s priorities and the achievement of contracted deliverables and outcomes
Provide ongoing strategic direction to ensure high-quality, affirming, and responsive services
Provide weekly supervision to all direct reports, including social work interns
Facilitate a weekly team meeting to review department updates, strategy, and case assignments
Manage clinical supervision of staff in collaboration with the Senior Director of SAGEServes Supportive Services
Direct the Care Management social work intern program
Foster a collaborative, accountable, and supportive team culture
Manage and oversee departmental and program budgets funded by city, state, federal, and private sources
Monitor spending to ensure alignment with funding requirements, program goals, and SAGE’s overall budget
Work collaboratively with the Development and Finance teams to identify new funding opportunities and contribute to grant proposals
Ensure compliance with program guidelines, funding requirements, and organizational policies
Maintain complete, accurate, and timely documentation of all care management activities in paper and electronic systems
Prepare for and participate in program audits with NYC Aging, DOHMH/GMHI, and other funders
Represent SAGE and the Care Management department to government agencies, private funders, and external committees or professional and networking groups
Cultivate and maintain strong relationships with community partners, government agencies, and other stakeholders to advance SAGE’s mission and expand program impact
Represent the department at Director-level meetings and other organizational functions
Foster cross-functional collaboration within SAGE, particularly with Finance, Development, and other departments
Provide peer-level coverage of similarly scoped responsibilities during colleagues’ leaves or absences to ensure continuity of operations
Other responsibilities and job duties as assigned

Benefits

Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
Dental and Vision insurance with premium subsidies
A safe harbor 401(k) plan with a match from SAGE of up to 5%
Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
100% SAGE-paid family and medical leave for up to 12 weeks
8 weeks of Sabbatical leave after seven years of employment
100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
Medical and dependent care FSA and transit pre-tax benefits
An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
A really terrific team! An opportunity to help make a positive impact on SAGE staff and culture!
A chance to support the LGBTQ+ community and be a part of an organization doing vital work!