Director of Banquets

Nemacolin Career•Farmington, PA

18d

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. The Director of Banquets is responsible for assisting in overseeing all day-to-day operations of banquets, ensuring that every guest experience is a memorable one. This position plays a key role in the Food and Beverage Department as part of the management team. All outlet leaders are responsible for the fiscal success of both their managing outlet and the overall success of the Food and Beverage Department through teamwork, promotion and retention of associates, as well as creative problem solving.

Requirements

Associate’s degree required in Hospitality or related field; bachelor’s degree preferred.
5-6 years’ management experience in a Food & Beverage Restaurant or outlet; Banquets leadership experience preferred.
Experience in a Forbes four or five star rated restaurant is preferred; superior customer/guest service relations experience required.
Must possess an outgoing personality and knowledge of superior customer service training.
Must possess superior communication skills and the ability to manage workflow orders while developing positive FOH and BOH relationships.
Must be at least 18 years of age.
Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
Must be able to speak English fluently.
Ability to perform basic mathematical functions.
Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc.
Proven track record of staff development and retention.
Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
Must be able to lift/push/pull/carry no more the 5-30 lbs.
Ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 0% of their scheduled shift.

Responsibilities

Delivers internal and external guest service the Nemacolin way.
Goes above and beyond – whether for an associate or guest.
Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
Responsible for all day-to-day restaurant operations
Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest.
Meets all financial goals in accordance to budget.
Works closely with the Executive Banquet Chef and Vice President of Food and Beverage to create an atmosphere of teamwork.
Successfully completes critical aspects of deliverables with a hands-on approach – including drafting acknowledgement letters, personal correspondence and other tasks that facilitates the team’s ability to effectively lead the company.
Approves all schedules created by management team.
Ensures accurate and timely submission of payroll.
Communicates all resort news to associates as needed.
Attends all mandatory meetings within department and resort.
Following up with guest concerns in a timely fashion.
Assist in creating yearly operating budget.
Excellent attention to detail and ability to multi-task in high-pressure situations while maintaining confidentiality.
Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving.
Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties.
Ability to hand confidential information with discretion and tact.
Works with Food and Beverage leaders to ensure all compliance (RAMP, ServSafe, Knife and Blade, etc) and leadership training requirements are met.
Provides impartial coaching and instructive feedback to all Food and Beverage leaders during training, service and recovery investigations.
Reviews resort daily financial reports and responds accordingly by providing instructive feedback and recommendations as necessary.
Responsible for guest satisfaction and ensures/reinforces Forbes Five Star and/or Four Diamond standards are achieved and sustained while interacting with guests utilizing the Nemacolin brand standard – providing the guest with information about the resort – highlighting unique features and offerings.
Regularly responsible for associate engagement and provides feedback on creating a positive atmosphere for associates.
Creates work schedules to ensure adequate staffing during dining periods and actively moves through the dining room – assisting associates when necessary, interacting with guests, and generally overseeing the fine dining service standards meet/exceed standards.
Ability to communicate effectively and professionally with external contacts and all levels of associates.
Ability to use all required office equipment in an effective and efficient manner.
Other job duties as assigned.

Benefits

Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance.
Long-term and short-term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On-site uniform and dry-cleaning services
Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.