Director of Banquets

LM SERVICES CORPORATION•St. Louis, MO

1d•Onsite

About The Position

Hires, trains and directs the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS Hire, schedule and train all banquet staff to include conducting roll call and monthly meetings and illustrating the proper techniques and etiquettes for different types of service. Monitor staff performance. Define performance requirements and develop action plans for achieving goals. Supervise the set up of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up. Verbally communicate, in a calm, positive demeanor, during the course of the functions with the kitchen, service, beverage, convention services and engineering staffs, as well as the guest host to ensure timely execution of events, quality of service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards. Supervise clean up of function rooms and proper breakdown and storage of equipment. Enter billing information via a computerized or manual system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked. Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Performs general cleaning tasks using standard cleaning products. Make sure associates are adhering to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed. Other duties as assigned, including: assisting security with disorderly guests and reporting any suspicious persons or activity immediately

Requirements

Ability to effectively deal with internal and external customers
Ability to read English sufficient to ascertain information
Ability to read, listen and communicate effectively in English, both verbally and in writing
Knowledge of various types of equipment and set up styles used in the meeting rooms
Ability to lift and move multiple tables and chairs and podiums weighing up to 80 pounds through a crowded room
Ability to lift tables and chairs, raising arms overhead
Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 pounds
Ability to operate beverage equipment
Hearing and visual ability to observe and detect signs of emergency situations
Any combination of education and experience equivalent to graduation form high school or other combination of education, training or experience that provides the required knowledge, skills and abilities necessary to perform the functions of the job
All associates must maintain a neat, clean and well groomed appearance
Associates are required to comply with the standards, rules and regulations which may be established by the Company and updated from time to time
Associates who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment
Associates may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property
Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary

Nice To Haves

High school Diploma preferred
3 years of experience in a high volume banquet setting

Responsibilities

Hire, schedule and train all banquet staff
Monitor staff performance
Supervise the set up of function rooms
Visually inspect function rooms and equipment
Verbally communicate with the kitchen, service, beverage, convention services and engineering staffs, as well as the guest host
Supervise clean up of function rooms and proper breakdown and storage of equipment
Enter billing information via a computerized or manual system
Process payroll for each event
Check staff attendance according to schedules, adjust and reassign server stations
Performs general cleaning tasks using standard cleaning products
Make sure associates are adhering to all State, Federal and Corporate liquor regulations
assisting security with disorderly guests and reporting any suspicious persons or activity immediately