Director of Banquets

LM SERVICES CORPORATION GROUP•St. Louis, MO

About The Position

Hires, trains and directs the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS Hire, schedule and train all banquet staff to include conducting roll call and monthly meetings and illustrating the proper techniques and etiquettes for different types of service. Monitor staff performance. Define performance requirements and develop action plans for achieving goals. Supervise the set up of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up. Verbally communicate, in a calm, positive demeanor, during the course of the functions with the kitchen, service, beverage, convention services and engineering staffs, as well as the guest host to ensure timely execution of events, quality of service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards. Supervise clean up of function rooms and proper breakdown and storage of equipment. Enter billing information via a computerized or manual system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked. Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Performs general cleaning tasks using standard cleaning products. Make sure associates are adhering to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed. Other duties as assigned, including: assisting security with disorderly guests and reporting any suspicious persons or activity immediately

Requirements

Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Ability to read English sufficient to ascertain information.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Knowledge of various types of equipment and set up styles used in the meeting rooms.
Ability to lift and move multiple tables and chairs and podiums weighing up to 80 pounds through a crowded room.
Ability to lift tables and chairs, raising arms overhead.
Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 pounds.
Ability to operate beverage equipment.
Hearing and visual ability to observe and detect signs of emergency situations.
Any combination of education and experience equivalent to graduation form high school or other combination of education, training or experience that provides the required knowledge, skills and abilities necessary to perform the functions of the job.
All associates must maintain a neat, clean and well groomed appearance (specific standards available).
Associates who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Associates may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property.
Associates may also be required to attend group and/or department meetings in addition to the work shift as necessary.
This is a hospitality business and a hospitable service atmosphere must be projected at all times.

Nice To Haves

High school Diploma preferred.
3 years of experience in a high volume banquet setting.

Responsibilities

Hire, schedule and train all banquet staff to include conducting roll call and monthly meetings and illustrating the proper techniques and etiquettes for different types of service.
Monitor staff performance.
Define performance requirements and develop action plans for achieving goals.
Supervise the set up of function rooms to include placement of linens, silver, china and glassware according to event order specifications.
Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up.
Verbally communicate, in a calm, positive demeanor, during the course of the functions with the kitchen, service, beverage, convention services and engineering staffs, as well as the guest host to ensure timely execution of events, quality of service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
Supervise clean up of function rooms and proper breakdown and storage of equipment.
Enter billing information via a computerized or manual system in order to generate a final guest check.
Process payroll for each event which includes calculating number of hours worked.
Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
Performs general cleaning tasks using standard cleaning products.
Make sure associates are adhering to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
Assisting security with disorderly guests and reporting any suspicious persons or activity immediately