Director of Asset Management, West

Pacaso

About The Position

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022. The Director, Asset Management is the senior field leader responsible for the operational, physical, and financial performance of Pacaso’s homes across a defined region. This role serves as the regional owner of asset performance, ensuring every home is consistently stay-ready, maintained to Pacaso Home Standards, and operating efficiently within budget — while delivering a seamless, premium owner experience. Operating within Pacaso’s evolved model, the Director ensures the successful integration of Asset Management, Internal Maintenance (as a billable service unit), and Owner Experience, driving clear ownership, clean execution, and scalable performance across markets. This is a high-impact leadership role accountable not only for results, but for building systems, raising standards, and scaling operational excellence.

Requirements

8–12+ years in luxury property management, hospitality operations, asset management, or residential portfolio leadership
Proven experience leading multi-market teams with direct people management responsibility
Strong background in home operations, maintenance oversight, and vendor management
Proven financial acumen in managing operating budgets and asset-level tradeoffs
Experience operating in scaled, complex environments with cross-functional dependencies
Track record of driving operational improvements, standardization, and performance outcomes
Strong leadership presence with the ability to influence, coach, and hold teams accountable
Calm, decisive operator with strong judgment in high-pressure or ambiguous situations

Responsibilities

Own the end-to-end operational health of all homes within the region
Ensure consistent adherence to Pacaso Home Standards for safety, cleanliness, functionality, and readiness
Establish quality benchmarks across markets
Drive reduction in repeat issues through root-cause analysis and preventative planning
Ensure accuracy of home documentation, systems data, manuals, and asset records
Own the operational health, readiness, and performance of all homes across the region
Enforce Pacaso Home Standards and regional quality benchmarks
Reduce repeat issues through preventative planning and root-cause resolution
Ensure accurate home documentation, systems data, and asset records
Drive regional results across owner satisfaction, stay readiness, execution quality, and cost efficiency, proactively addressing systemic risks
Lead, coach, and develop Asset Managers across multiple markets
Set clear expectations for decision-making, prioritization, and ownership
Establish consistent operating rhythms (inspections, reviews, escalations, retrospectives)
Identify capacity gaps and partner on hiring plans for growing or underperforming markets
Build a culture of accountability, proactive stewardship, and owner-first execution
Partner closely with Regional Maintenance leadership to align priorities, escalation thresholds, and execution standards
Ensure seamless handoffs between Asset Management and Internal Maintenance for physical execution
Oversee vendor strategy at the regional level, including recurring services and specialized trades
Serve as the escalation owner for high-impact incidents, in-stay experience blockers, and complex asset issues
Establish scalable regional processes for: Inspections and preventative maintenance Vendor management and service cadence Work order execution and quality control
Own regional operating performance, including maintenance spend, vendor costs, and budget adherence
Review budget-to-actuals with Asset Managers; flag risks, variances, and corrective actions
Partner on annual budgeting, reserve planning, and lifecycle forecasting
Ensure disciplined cost control without compromising home quality or owner experience
Drive long-term asset value preservation through proactive investment decisions
Own regional operating performance and P&L accountability, including revenue, operating expenses, margin performance, and contribution to overall profitability within the region.
Lead monthly budget-to-actual reviews with Asset Managers and flag key variances
Drive corrective actions to reduce unnecessary spend while maintaining luxury-level quality
Partner with Owner Services leadership to ensure clean escalation paths and fast restoration of owner experience
Collaborate with Accounting on billing accuracy, invoicing, and financial transparency
Support Sales and Onboarding teams during new home launches, transitions, or market expansions
Act as a regional steward of Pacaso’s operational brand with HOAs, communities, and key partners
Partner with central teams to roll out new programs, tools, and operational improvements
Drive adoption of standardized operating procedures, tools, and workflows across markets
Identify variability and implement consistent, scalable execution models
Partner with central leadership to codify and evolve best-in-class practices
Serve as a key contributor to improving systems, tooling, and operational infrastructure
Build a foundation that enables efficient scaling without compromising quality