Director of Administration

YMCA of the East Valley•San Bernardino, CA

About The Position

The Director of Administration supports branch operations and will report to the Executive Director and oversee candidate screening and staff training, accounting functions and annual campaign. The role will also oversee accounting, risk management and annual campaign administrative needs at assigned branch.

Requirements

Bachelor’s degree (or equivalent experience) in administration or related field
3-5 years of experience in administration, including accounting, payroll and customer service
Experience with CRM and/or HRIS systems, preferably ADP Workforce Now
The ability to be an impactful communicator, providing high-quality experience to all candidates and able manage difficult conversations with employees
Strong interpersonal skills with proven ability to build trusted relationships at all levels of organization
Able to work independently and as part of a team, with multiple priorities in a fast-paced environment
The ability to lead project management initiatives with a high level of detail, from start to finish
Must be able to prioritize various workstreams and operate with a sense of urgency
Reliable transportation to attend meetings, events and appointments within the county
Ability to develop complex reports and analyze data
Proficiency in documenting processes and keeping up with industry trends
Outstanding organizational skills, and creative problem-solving abilities
Proficient in Microsoft Excel, Word, PowerPoint and TEAMS
Ability to maintain confidentiality with sensitive information
Strong presentation, written, and verbal communication skills
Able to prioritize work, meet deadlines and produce quality results on time with strong attention to detail
Perform other related duties as assigned

Responsibilities

Execute talent acquisition strategies to support rapid growth at school locations and branch departments.
Collaborate with the branch leadership team to forecast staffing needs across the supported branch
Provide oversight of payroll for branch, including periodic audits to ensure compliance, timely submissions, accuracy, attestation and approval
Oversee recruitment process to build and maintain a pipeline of high-quality candidates for all roles, leverage various sourcing methods, including job boards, social media, networking, and direct outreach
Organize and conduct training for employees on HR policies and procedures and other training as needed.
Oversee branch onboarding and employee training
Develop and implement workflow to ensure invoices, contract billing, bank deposits, collections, etc. are processed in a timely manner and in line with monthly closing calendar
Cash handling – prepare daily deposit, oversee and distribute petty cash and reconcile front desk float
Oversee accounts payable to ensure PO are completed and approved before delivery to corporate
Manage office supplies, including ordering, securing and distribution
Annual Campaign – coordinate campaign setup with VP of Mission Advancement, enter pledges/gifts and prepare acknowledgements for signature weekly
Prepare reports and data files for review and/or marketing and communications for branch director team
Track trends and identify themes in recruitment, retention, fund raising, time and attendance, etc.
Provide exempt-level supervision, leadership, and performance management for the Membership Coordinator
Directly oversee and support the Membership team, ensuring consistent execution of service standards, policies, and operational expectations
Assume responsibility for membership budget oversight, including planning, monitoring, forecasting, and variance management
Analyze membership performance metrics to inform strategic decisions related to growth, retention, and staffing
Partner with executive leadership to align membership operations with branch goals, financial targets, and organizational priorities