Director of Practice Administration

Modern Family Law•Washington, DC

6h•$200,000 - $215,000•Remote

About The Position

At Modern Family Law, we are redefining the client experience in family law through innovation, empathy, and operational excellence. The Director of Practice Administration plays a vital role in ensuring that our attorneys and staff deliver consistent, high-quality service while meeting firm productivity, expansion, and revenue goals. This position is responsible for executing and maintaining firm-wide operational processes, supporting attorney productivity through effective administration, and ensuring alignment with Modern Family Law’s mission to make exceptional legal representation accessible and client-focused. Modern Family Law offers competitive compensation, a wide range of benefits, and a culture built on family values. This role is remote, but the Director of Practice Administration must reside in California, Colorado, Georgia, Texas, or Washington State.

Requirements

Juris Doctor and licensed to practice law in the United States, preferably with litigation experience, experience in professional liability ethics.
7+ years of administrative or operational management experience, ideally within a law firm or professional services environment.
Demonstrated success managing productivity metrics and operational execution across multiple teams or offices, coupled with strategic analysis for optimization.
Strong understanding of law firm financial operations, including billing, utilization, and revenue performance.
Strong data analysis and ability to analyze sets of complex data and metrics. Familiarity with data analysis and visualization tools such as Excel, Airtable, or PowerBI.
Strong ability to lead and manage a team with different personalities and dynamics.
Ability to lead within an enterprise framework and ensure consistent application of policies and procedures.
Excellent leadership, communication, and problem-solving skills.
Proficiency with legal practice management software, billing systems, and Microsoft Office Suite.

Nice To Haves

Experience with Salesforce is a plus.

Responsibilities

Operational Execution
Execute and maintain firm-approved operational processes across all offices.
Ensure compliance with firm standards, policies, and procedures in all day-to-day administrative operations.
Ensure all firm policies and procedures are documented and organized into a usable format for the teams.
Coordinate closely with Managing Attorneys (MAs) and Operations Leadership to ensure smooth execution of firm initiatives.
Monitor, drive and report on operational performance, including attorney utilization, billable hours, client hiring goals/performance, and caseload allocation.
Identify operational obstacles and work collaboratively cross-functionally to implement timely, practical solutions within existing frameworks.
In conjunction with firm leadership, develop and implement expansion project plan templates, cross collaborating with relevant departments for timely opening of expansion sites.
Productivity & Performance Management
Drive and optimize firm productivity by ensuring consistent adherence to timekeeping, billing, and client service expectations.
Track and report on key performance metrics, including utilization rates, billable-hour targets, caseload allocation, and client hiring.
Support MA practice teams in achieving financial and performance goals through mentorship, strategic planning, workload balancing, and administrative follow-through.
Reinforce accountability and transparency through regular communication and performance monitoring.
Ensuring & encouraging the deployment of operational structure to optimize on-ramp billers to meet billable goals set by the firm.
Develop and implement performance expectations for new locations.
Practice Support & Coordination
Provide administrative oversight to ensure efficient case management, scheduling, and workflow execution.
Coordinate staffing and resource allocation across multiple offices to optimize performance and client service.
Serve as the operational link between attorneys, staff, and leadership to ensure alignment and continuity.
Maintain a culture of proactive communication and responsiveness that supports both internal teams and client needs.
Partner with Managing Attorneys to manage and resolve client service concerns from an operational perspective, ensuring issues are addressed efficiently and in alignment with firm standards.
Financial & Administrative Support
Support firm billing processes by ensuring timely and accurate time entry, invoicing, and compliance with billing procedures.
Collaborate with Finance and Leadership on tracking revenue metrics (billable hour attainment), client hire goals, and budget adherence.
Provide reporting and insights to support the evaluation of financial and operational performance at the practice level.
Expansion budgeting.
Team Leadership & Development
Lead and mentor practice administrators, practice-level operations, paralegal managers , and support staff, fostering a culture of accountability, collaboration, and excellence.
Set clear performance expectations and ensure team alignment with firm values and goals.
Support professional growth through training, feedback, and consistent leadership presence.
Technology & Systems Compliance
Ensure all administrative and legal teams properly utilize firm-approved systems for timekeeping, case management, and reporting.
Monitor system usage for accuracy and compliance, addressing issues promptly.
Collaborate with internal teams to maintain consistent, efficient technology use that enhances firm productivity.