Director of Administration, Community Impact and Resident Services- Hybrid

Enterprise Residential•Baltimore, MD

28d•$115,000 - $135,000•Hybrid

About The Position

We are seeking a detail-oriented and experienced Director of Administration to join our team in supporting comprehensive resident services programs. This position reports to the SVP for Community Impact and Resident Services and combines fiscal management expertise with community development skills to ensure effective resource allocation and program delivery that enhances the lives of our affordable housing residents.

Requirements

Bachelor’s degree in related field required and 7-10 years’ experience in a similar role with a proven record of achievements in designing and implementing high quality programs.
Track record of strategic partnership development.
Strong analytical skills (financial, planning, operational)
Strong problem-solving skills in a matrix team environment; ability to use influence across peers, colleagues.
Demonstrated ability to communicate professionally and effectively via phone and in writing with site staff and cross-functional internal partners, residents, public agencies, and members of the community.
Ability to complete assigned tasks independently, and ability to meet deadlines using demonstrated time management skills.
Proficiency in financial management software and database systems.
Advanced Microsoft Excel skills and experience with budget development tools.
Strong analytical and problem-solving abilities.
Knowledge of accounting principles and financial reporting standards.
Familiarity with federal, state, and local funding requirements for housing and social services.
Process improvement, business process redesign.
Ability to foster collaboration and transparency among departments and stakeholder groups.
Excellent written and verbal communication skills.
Detail-oriented with exceptional organizational skills.
Ability to manage multiple projects and deadlines simultaneously.
Experience in training development and facilitation.
Cultural competency and commitment to serving diverse communities.
Data-driven decision-making; Develops, cascades and monitors program and partnership management metrics Creates and refines Key Performance Indicator Report (RS-wide metrics; coordinates action plans for areas needing improvement.

Nice To Haves

Master’s degree preferred or relevant work experience.

Responsibilities

Financial Management & Budget Development Serve as liaison between RS leadership with the Finance division to develop, monitor, and execute annual budgets for resident services programs and initiatives.
Create and maintain monthly spending plans that align with organizational goals and funding requirements
Track both program funds and property-level funding and spending to appropriately account for revenues and expenses across all funding sources (property level, grants, solar earnings etc.)
Conduct regular budget analysis and provide recommendations for resource optimization.
In collaboration with Finance Division, prepare reports for leadership, board members, and external stakeholders.
Ensure compliance with all financial policies, procedures, and regulatory requirements.
Manage transition of responsibility for resident transportation services from Property Operations to resident services.
Supervise drivers and oversee transportation-related budget.
Contribute to grant application preparation and oversee award administration and compliance reporting.
Take primary responsibility for financial tracking and reporting for all grant-funded activities.
Monitor grant expenditures and deliverables to ensure adherence to funder requirements and timelines.
Facilitate contracting process on behalf of resident services in partnership with ECP shared services, track process, execution of contracts with service providers, vendors, and community partners.
Identify opportunities to enhance quality and optimize delivery service.
Coordinate contract renewals, amendments, and performance evaluations.
Maintain detailed records of all funding sources and contractual obligations.
Process and track program-related expenses, ensuring accurate documentation and timely reporting.
Develop and implement systems for expense tracking and reimbursement processes.
Provide guidance, training, and support to program staff to optimize resource utilization.
Develop and manage a comprehensive training calendar for staff and community partners.
Identify capacity building needs and coordinate professional development opportunities.
Facilitate workshops and training sessions on financial management, compliance, and best practices.
Build and maintain relationships with training providers and educational institutions.
Create and update training materials and resources.
Develops, creates and updates partnership criteria, contracting and partner accountability processes, and measurement
Codifies partnership definitions, selection criteria, tiers; ensures strong partnership processes are created and enforced across the division.
Identifies and implements partnership infrastructure improvements (enforces existing scopes, evaluates partner performance and updates/ right-sized contracts).
Collaborate with Legal to create/adapt agreed-upon contract templates.
Supports Director-level peers to develop action plans for underperforming partners, establishes and identifies partnership needs.
Oversees grant and partnership reporting, as necessary.
Provide technical assistance and capacity building support to community partner organizations.
Collaborate with external partners to leverage resources and maximize program impact.
Facilitate networking and knowledge-sharing opportunities among community partners.
Collaborate with program staff and Human Resources to draft position descriptions, with eye toward parity and attracting talent
Facilitate cross divisional collaboration and communication
Provide project management support as needed to facilitate execution of strategic priorities
Collaborates with peers to ensure consistent resident/customer service philosophy
Works across portfolio to implement resident needs assessments, partner needs, partnership tools and feedback
Manage various projects and other duties as assigned.

Benefits

Enterprise offers a comprehensive total rewards package for you and your family.
The base salary to offer for this role is between $115,000/year to $135,000/year depending on level of skills and experience.
The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position.
Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance.
The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
At Enterprise, our benefits form a major component of our total rewards package.
Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support.
Enterprise allows flexible work arrangements to promote a better work-life balance.
We offer health advocacy, EAP, and mental health benefits.
We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions.
Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications.