Director of Resident Services

ML-IL ASSOCIATES-IL LLC • Lake in the Hills, IL

5d

About The Position

A Community’s Director of Resident Services: is responsible for planning and implementing meaningful activities and programs that promote the creative, spiritual, social, and intellectual well being of Residents; and markets the Community to prospective Residents pursuant to the Community’s Sales and Marketing Plan.

Requirements

• have earned a high school diploma or equivalent
• be at least 18 years of age
• be self-motivated, organized, and be able to work with minimal supervision
• have general knowledge of and proficiency in CRM software
• type with accuracy and possess working knowledge of and basic proficiency in Word, Excel, PowerPoint, and Teams applications in the Microsoft Office suite
• have general knowledge of the needs of senior citizens and an ability to related positively and effectively to such needs

Nice To Haves

• experience in a sales or customer service department, preferably in a healthcare setting
• experience using Yardi software

Responsibilities

• collaborates with all Team Members to build spontaneity and meaningful interaction between and among Residents, Team Members, and visitors
• oversees publication of Community newsletters, calendars, and Life Enrichment event advertisements
• collaborates with the Executive Director to manage their Community’s social media pages
• collaborates with the Executive Director to implement and, if necessary, adjust their Community’s census targets
• maintains accurate records of all communication with prospective Residents using their Community’s customer relationship management (CRM) Software
• participates in interviewing and hiring Team Members, and oversees the training, supervision, and scheduling of Life Enrichment Department Team Members
• collaborates with ownership, the corporate team of their Community’s third-party management company, and the Executive Director to develop operational budgets for the Life Enrichment Department
• monitors compliance with the Life Enrichment Department’s budget
• develops their Community’s life enrichment programs in collaboration and coordination with other Department Directors
• collaborates with the Assistant Executive Director to obtain Resident input on current programming
• participates in and attends senior care related industry conferences, organizations, and other programs relevant to programming for seniors
• performs other duties as assigned by the Executive Director

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED