Director of Access to Care
About The Position
The Director of Access to Care provides strategic and operational leadership for the Access to Care Department, ensuring timely, client-centered, and effective entry into services across The Council on Recovery. This role oversees critical access functions, including Care Coordination, Outreach, Screening, Assessment and Referral (OSAR), and Recovery Support Services (RSS). The Director is responsible for building a cohesive, high-performing department that prioritizes accessibility, responsiveness, and seamless connections to care. This position plays a key role in shaping the client experience from initial contact through service linkage, while strengthening internal collaboration and promoting coordinated, whole-person care both within the organization and with external partners.
Requirements
- Bachelor’s degree in behavioral health, social work, public health, or a related field
- Minimum of five to seven years of progressive leadership experience in behavioral health or a related field
- Strong understanding of substance use disorder and mental health systems of care
- Demonstrated ability to lead multidisciplinary teams and manage complex operations
- Experience collaborating across departments and with community partners
- Familiarity with government-funded programs and reporting requirements
- Experience with data-informed decision-making and performance management
- Strong communication, problem-solving, and organizational skills
- Commitment to equitable, accessible, and client-centered care
Nice To Haves
- Master’s degree
- Licensure or certification (e.g., LPC, LCSW, LMFT, LCDC)
- Experience overseeing intake, care coordination, or access-related services strongly preferred
Responsibilities
- Provide leadership and direction for all Access to Care functions, ensuring alignment with organizational goals, contractual requirements, and community needs
- Develop and implement strategies to enhance access, engagement, and successful linkage to services
- Foster a culture of accountability, collaboration, and client-centered care
- Collaborate with the Chief Program Officer, Chief Clinical Officer, and program leaders to support cross-agency coordination and reduce service silos
- Oversee daily operations of Care Coordination, OSAR, and RSS to ensure effective, consistent, and high-quality service delivery
- Ensure individuals seeking services receive timely responses, appropriate screenings and assessments, and effective referrals
- Monitor workflows to support a seamless continuum from initial contact to service engagement across programs
- Identify and address barriers to access, including gaps in communication or coordination
- Supervise and support program managers and supervisors within the Access to Care Department
- Establish clear performance expectations related to service delivery, documentation, and collaboration
- Provide coaching, training, and professional development opportunities
- Promote staff wellness and a supportive, team-oriented work environment
- Monitor program performance using key performance indicators, service utilization data, and outcome measures
- Ensure compliance with organizational policies, funding requirements, and regulatory standards
- Support data-informed decision-making to improve access pathways and coordination
- Analyze trends to enhance service delivery and client outcomes
- Strengthen internal collaboration to ensure warm hand-offs, appropriate referrals, and coordinated care
- In coordination with agency leadership, build and maintain strong relationships with community partners, referral sources, and system stakeholders
- Represent the organization in community meetings, coalitions, and partnerships
- Support outreach efforts to increase awareness and reduce barriers to accessing services
- Collaborate with external partners to improve service navigation and continuity of care
- Contribute to budget development and financial oversight for Access to Care programs
- Support grant implementation, reporting requirements, and performance deliver in alignment with partnership expectations
- Ensure accurate, timely, and compliant documentation
- Participate in organizational leadership meetings and strategic planning efforts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
