Director of Academic Operations, Frank Batten School of Leadership and Public Policy
About The Position
The Frank Batten School of Leadership and Public Policy seeks applicants for a Director of Academic Operations to provide supervision of the day-to-day operations of advising and academic support for Batten students in our various degree programs. Reporting to the Assistant Dean for Academic Programs, the Director of Academic Operations manages the daily operations of the Batten School academic support services for students in our degree programs which are currently the Bachelor of Arts, Master of Public Policy, Accelerated Master of Public Policy, and multiple combination degrees. The Director supports Batten faculty and student teaching staff in course execution and the enrichment of the academic experience for students. They assist with the execution of CIBO (Complete Immersion Batten Orientation) and other academic program presentations and provide back-up support for the Batten Registrar. The Director manages the logistics of course registration, exams, and course scheduling. In addition, they prepare statistical reports through UBI. About the School: At UVA’s Frank Batten School of Leadership and Public Policy, we are committed to solving the world’s toughest policy challenges. We know the complex issues of our time demand innovative, collaborative, cross-sector relationships within our walls and beyond. Our multidisciplinary approach to problem-solving and emphasis on ethics reinforce our focus on how leadership works, why context matters in decision-making and which actions lead to tangible results.
Requirements
- Bachelor's degree
- 5+ years relevant professional experience, to include 2+ years of formal managerial experience required
- Ability to work independently as well as part of a team
- Ability to create and maintain organized workflows and processes with attention to detail
- Ability to meet competing deadlines and maintain accuracy
- Excellent oral, written, and interpersonal communication skills
- Outstanding customer service skills with both students and faculty
- Ease working with students with underrepresented backgrounds
- Demonstrated discretion with confidential and sensitive information and matters
- High degree of comfort with technology and ability to learn new systems and platforms quickly
Nice To Haves
- Advanced degree and at least seven years of related work experience
- Experience leveraging technology-based solutions to create efficiencies
- Specific experience developing, managing, and assessing programs in a university school and/or center
- Experience in higher education working with student records
- Experience interpreting and applying policy and procedures
- Experience working with SIS, Image Now, UBI, CRM systems, Stellic, and/or Salesforce
Responsibilities
- supervision of the day-to-day operations of advising and academic support for Batten students
- manages the daily operations of the Batten School academic support services for students
- supports Batten faculty and student teaching staff in course execution and the enrichment of the academic experience for students
- assist with the execution of CIBO (Complete Immersion Batten Orientation) and other academic program presentations
- provide back-up support for the Batten Registrar
- manages the logistics of course registration, exams, and course scheduling
- prepare statistical reports through UBI
Benefits
- This is an exempt-level, benefited position.
- Learn more about UVA benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1-10 employees
