Director, OCSE Team Member Relations

OC Sports & Entertainment • Anaheim, CA

11h • $153,000 - $183,000 • Onsite

About The Position

A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold We are seeking an experienced Director, OCSE Team Member (Employee) Relations, to help build, drive and execute the evolution of OC Sports and Entertainment’s team member relations strategy. This role will serve as a trusted advisor and thought partner to senior leaders, ensuring our practices, policies, and leader capabilities foster consistent, values-driven team member experience. The Director will focus on codifying and advancing scalable processes, tools, and frameworks that promote fairness, accountability, and engagement across the organization. A key focus will be on developing leader and manager capability to proactively address workplace issues and create environments that reflect and reinforce OCSE’s mission, vision, and values. The ideal candidate brings deep expertise in employee relations, HR compliance, and organizational development — along with the strategic acumen to influence at all levels in a dynamic, fast-paced, customer-centric environment.

Requirements

• Bachelor’s degree in Human Resources, Business, Organizational Development, or related field
• 10+ years of progressive HR or employee relations experience, including leadership of multi-site or enterprise-level ER functions
• Proven track record designing and implementing scalable ER processes, policies, and tools
• Strong command of federal and California employment laws and regulations
• Demonstrated success building manager capability and developing people leadership skills through training, coaching, and change initiatives
• Exceptional judgment, emotional intelligence, and ability to influence and counsel at the executive level
• Outstanding communication, facilitation, and conflict-resolution skills
• Experience leveraging HR systems and analytics to drive insight and action
• Ability to travel to venues as required

Nice To Haves

• HR certifications (SPHR, SHRM-SCP, or equivalent)
• Experience in hospitality, entertainment, sports, or other dynamic, customer-focused industries
• Experience in unionized or represented environments
• Spanish bilingual preferred

Responsibilities

• Strategic Leadership & Program Development Help design and implement a comprehensive OCSE team member relations strategy that enables consistent, equitable, and legally compliant decision-making across OCSE Evolve and codify division-wide processes, templates, and tools for investigations, documentation, issue resolution, and policy application Partner with HR and business leaders to embed employee relations practices that strengthen culture, trust, and engagement Lead divisional readiness for new or evolving employment regulations; ensure proactive compliance and risk mitigation strategies
• Leader & Manager Capability Building Develop and deploy scalable training, toolkits, and playbooks that empower managers to effectively navigate performance, conduct, and engagement conversations Coach senior leaders and managers on applying OCSE’s mission, vision, and values to everyday leadership decisions Establish feedback mechanisms to assess manager confidence and consistency in addressing team member issues
• Team Member Relations & Risk Management Provide expert oversight of complex, sensitive, or high-risk employee relations matters, ensuring fairness, discretion, and alignment with organizational values Serve as the escalation point for major cases and act as liaison with legal counsel as needed Monitor ER metrics and trends to identify systemic issues and recommend proactive solutions to senior leadership Partner with HR Business Partners and senior executives to ensure ER outcomes inform broader people and culture strategies
• Policy, Governance & Continuous Improvement Lead periodic reviews of policies and procedures to ensure clarity, compliance, and alignment with OCSE’s evolving business and cultural priorities Oversee consistent application of policies across all locations and departments Utilize data analytics and case tracking systems to deliver meaningful insights and trend analyses to the OCSE Executive Committee and OCSE HR leadership Foster a culture of continuous improvement by benchmarking against industry best practices and emerging legal trends

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees