Director, OCSE Team Member Relations

Anaheim Ducks•Anaheim, CA

2d•$153,000 - $183,000•Onsite

About The Position

We are seeking an experienced Director, OCSE Team Member (Employee) Relations, to help build, drive and execute the evolution of OC Sports and Entertainment’s team member relations strategy. This role will serve as a trusted advisor and thought partner to senior leaders, ensuring our practices, policies, and leader capabilities foster consistent, values-driven team member experience. The Director will focus on codifying and advancing scalable processes, tools, and frameworks that promote fairness, accountability, and engagement across the organization. A key focus will be on developing leader and manager capability to proactively address workplace issues and create environments that reflect and reinforce OCSE’s mission, vision, and values. The ideal candidate brings deep expertise in employee relations, HR compliance, and organizational development — along with the strategic acumen to influence at all levels in a dynamic, fast-paced, customer-centric environment.

Requirements

Bachelor’s degree in Human Resources, Business, Organizational Development, or related field
10+ years of progressive HR or employee relations experience, including leadership of multi-site or enterprise-level ER functions
Proven track record designing and implementing scalable ER processes, policies, and tools
Strong command of federal and California employment laws and regulations
Demonstrated success building manager capability and developing people leadership skills through training, coaching, and change initiatives
Exceptional judgment, emotional intelligence, and ability to influence and counsel at the executive level
Outstanding communication, facilitation, and conflict-resolution skills
Experience leveraging HR systems and analytics to drive insight and action
Ability to travel to venues as required

Nice To Haves

HR certifications (SPHR, SHRM-SCP, or equivalent)
Experience in hospitality, entertainment, sports, or other dynamic, customer-focused industries
Experience in unionized or represented environments
Spanish bilingual preferred

Responsibilities

Help design and implement a comprehensive OCSE team member relations strategy that enables consistent, equitable, and legally compliant decision-making across OCSE
Evolve and codify division-wide processes, templates, and tools for investigations, documentation, issue resolution, and policy application
Partner with HR and business leaders to embed employee relations practices that strengthen culture, trust, and engagement
Lead divisional readiness for new or evolving employment regulations; ensure proactive compliance and risk mitigation strategies
Develop and deploy scalable training, toolkits, and playbooks that empower managers to effectively navigate performance, conduct, and engagement conversations
Coach senior leaders and managers on applying OCSE’s mission, vision, and values to everyday leadership decisions
Establish feedback mechanisms to assess manager confidence and consistency in addressing team member issues
Provide expert oversight of complex, sensitive, or high-risk employee relations matters, ensuring fairness, discretion, and alignment with organizational values
Serve as the escalation point for major cases and act as liaison with legal counsel as needed
Monitor ER metrics and trends to identify systemic issues and recommend proactive solutions to senior leadership
Partner with HR Business Partners and senior executives to ensure ER outcomes inform broader people and culture strategies
Lead periodic reviews of policies and procedures to ensure clarity, compliance, and alignment with OCSE’s evolving business and cultural priorities
Oversee consistent application of policies across all locations and departments
Utilize data analytics and case tracking systems to deliver meaningful insights and trend analyses to the OCSE Executive Committee and OCSE HR leadership
Foster a culture of continuous improvement by benchmarking against industry best practices and emerging legal trends