Team Member Provider Relations Consultant

TriHealth•Cincinnati, OH

5d•Onsite

About The Position

At TriHealth, our corporate team thrives on a service-oriented mindset grounded in inclusivity, innovation, and collaboration. We cultivate a supportive culture where every team member is valued, empowered, and given a true sense of belonging. When you join us, you become part of a community that invests in your personal well-being and your professional future. You’ll experience meaningful growth and development opportunities, excellent benefits, and a workplace where people actively support one another and share best practices every day. Here, your contributions matter—and together, we make a lasting impact. Location: 625 Eden Park Dr., Cincinnati, OH Schedule: Day Shift Benefits: https://careers.trihealth.com/what-we-offer/benefits Please note: OPTIONAL positions are not eligible for TriHealth benefits We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Minimum Job Requirements: Bachelor's degree in human resources; or related field Knowledge of employment law 5-7 years in a related field Job Overview: This position is responsible for employee relations for assigned areas. This position is responsible for the following duties: day to day employee relations consulting with management and staff, routine and complex investigation and resolution of workplace issues and related special project including education and departmental intervention assessment; and administer personnel policies including Employee Relations, Training and Development, Recruitment, Benefits Administration, FMLA and other special projects.

Requirements

Bachelor's degree in human resources; or related field
Knowledge of employment law
5-7 years in a related field

Responsibilities

Expert content knowledge of policies and procedures; counsel's employees and managers on employee relations issues; policies and procedures are interpreted correctly and applied consistently, however allowing for appropriate judgment calls when necessary.
Communicates clearly.
Demonstrates service excellence.
Returns voice mails and responds to emails by end of day received and resolves workplace issues in a timely manner. Timely is considered within 5 days 95% of the time.
Stays abreast of Employment Law and HR policy changes. Problem solving approach should incorporate needs of both the employee and management resulting, when possible, in win-win solutions. Addresses and resolves problems using sound judgment.
Seeks direction from HR Leadership or Business Partner when appropriate or when discussion can assist with problem solving process.
Conducts retention visits and develops retention plans when requested and offered where turnover or workplace issues seem to be troublesome.
Prepares documentation and responses to unemployment compensation claims and attends unemployment hearings.
Provides Harassment Free/Diversity Inclusive Workplace Education, Professionalism Training and Workplace Violence education as needed to those areas identified as high risk.
Completes special projects as assigned.
Rounding with leaders of assigned regions, creating a trusting partnership.
Coaching leaders as necessary for performance counseling and performance evaluation.
Identifying trends within assigned region and working with HRBP to bring insights and initiatives to business unit leaders.
Be the point person for assigned region on investigations including but not limited to drug diversion and fitness for duty cases.
Partner with the LOA team as needed to support team members in accordance with organizational policies to apply FMLA or ADA needs for team members and leaders.