Team Member Provider Relations Consultant

TriHealth • Cincinnati, OH

15h • Onsite

About The Position

At TriHealth, our corporate team thrives on a service-oriented mindset grounded in inclusivity, innovation, and collaboration. We cultivate a supportive culture where every team member is valued, empowered, and given a true sense of belonging.
When you join us, you become part of a community that invests in your personal well-being and your professional future. You’ll experience meaningful growth and development opportunities, excellent benefits, and a workplace where people actively support one another and share best practices every day.
Here, your contributions matter—and together, we make a lasting impact.

This position is responsible for employee relations for assigned areas. This position is responsible for the following duties: day to day employee relations consulting with management and staff, routine and complex investigation and resolution of workplace issues and related special project including education and departmental intervention assessment; and administer personnel policies including Employee Relations, Training and Development, Recruitment, Benefits Administration, FMLA and other special projects.

Requirements

• Bachelor's degree in human resources; or related field
• Knowledge of employment law
• 5-7 years in a related field

Responsibilities

• Expert content knowledge of policies and procedures; counsel's employees and managers on employee relations issues; policies and procedures are interpreted correctly and applied consistently, however allowing for appropriate judgment calls when necessary.
• Communicates clearly. Demonstrates service excellence. Returns voice mails and responds to emails by end of day received and resolves workplace issues in a timely manner. Timely is considered within 5 days 95% of the time.
• Stays abreast of Employment Law and HR policy changes. Problem solving approach should incorporate needs of both the employee and management resulting, when possible, in win-win solutions. Addresses and resolves problems using sound judgment. Seeks direction from HR Leadership or Business Partner when appropriate or when discussion can assist with problem solving process.
• Conducts retention visits and develops retention plans when requested and offered where turnover or workplace issues seem to be troublesome.
• Prepares documentation and responses to unemployment compensation claims and attends unemployment hearings.
• Provides Harassment Free/Diversity Inclusive Workplace Education, Professionalism Training and Workplace Violence education as needed to those areas identified as high risk.
• Completes special projects as assigned.
• Rounding with leaders of assigned regions, creating a trusting partnership.
• Coaching leaders as necessary for performance counseling and performance evaluation.
• Identifying trends within assigned region and working with HRBP to bring insights and initiatives to business unit leaders.
• Be the point person for assigned region on investigations including but not limited to drug diversion and fitness for duty cases.
• Partner with the LOA team as needed to support team members in accordance with organizational policies to apply FMLA or ADA needs for team members and leaders.

Benefits

• We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
• Benefits: https://careers.trihealth.com/what-we-offer/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level