Manager of Team Member Relations

Drury Hotels • St. Louis, MO

9d • Onsite

About The Position

The Manager of Team Member Relations serves as a strategic partner and subjectmatter expert responsible for fostering a positive, fair, inclusive, and legally compliant workplace. This role leads the team member relations function, oversees complex investigations, advises leaders on performance and conduct matters, ensures consistent application of policies, and supports a culture aligned with organizational values. The manager builds strong relationships with team members and leaders, proactively identifies risks, and drives solutions that promote engagement, trust, and Company culture.

Requirements

• Read, analyze and interpret general business information.
• Read, write and speak English clearly.
• Excellent oral and written communication skills.
• Excellent project management skills.
• Ability to handle highly confidential information with discretion.

Nice To Haves

• Four-year college or university degree in Human Resources, Hospitality, Business Administration or a related field of study is preferred.
• Hotel operations experience required; experience as a General Manager is strongly preferred.
• Experience resolving complex workplace issues.

Responsibilities

• Provide advice and counsel to leadership on all Team Member Relations (TMR) matters, including performance issues, corrective action, policy questions, and workplace concerns.
• Guide managers and team members in effective problem solving, dispute resolution, conflict management, and communication practices.
• Conduct impartial, thorough, and timely investigations into complaints involving harassment, discrimination, misconduct, and other workplace issues.
• Gather evidence, interview relevant parties, and collaborate with the Director of Staffing & Team Member Relations, Legal Counsel, and outside attorneys as appropriate.
• Ensure accurate documentation, case management, and follow through on all TMR matters.
• Oversee and advise on performance management processes, including corrective actions and performance improvement plans.
• Support consistent use of the company’s performance management system.
• Monitor and interpret federal, state, and local employment laws (e.g., ADA, FMLA, FLSA, Title VII) and advise leadership to ensure compliance.
• Develop, update, and maintain team member relations policies, procedures, and best practices.
• Maintain and update the team member handbook in collaboration with HR and Legal partners.
• Partner with Learning to develop and implement policy related training for leaders and team members.
• Analyze engagement data and turnover trends to identify systemic issues and recommend action.
• Support initiatives that strengthen workplace culture, satisfaction, and retention.
• Oversee implementation of team member recognition programs (e.g., annual awards).
• Recommend and support implementation of technology solutions to improve TMR processes.
• Ensure the security, accuracy, and integrity of HR files and sensitive information, including I9s, performance evaluations, TMR documentation, and confidential records.
• Handle sensitive and confidential information with the highest level of discretion.
• Partner with leadership to proactively identify TMR risks, opportunities, and trends.
• Perform other related duties and responsibilities as assigned.

Benefits

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results

What This Job Offers

• Job Type: Full-time
• Career Level: Manager