Director, North American Fulfillment

BDA•Plainfield, IN

2h•Hybrid

About The Position

We are seeking a senior operations leader to oversee our flagship fulfillment facility and provide strategic leadership across our North America network. This role is accountable for driving operational excellence, scaling a multi-site distribution model, and delivering best-in-class service for a diverse client base. This leader will own end-to-end performance across safety, service, and employee engagement. This position will assist in building a standardized, scalable operating model to support continued growth, acquisitions, and complex business needs. The role also plays a critical part in shaping the future of our network through technology, automation, and data-driven decision-making. This is a highly visible leadership position with full P&L responsibility and significant influence over the direction of operations across North America.

Requirements

Builder of teams and culture, with a focus on accountability, engagement, and performance
Hands-on, high-impact leader with the ability to operate both strategically and tactically
Proven ability to lead in fast-paced, complex, and evolving environments while managing multiple priorities
Communicate effectively at all levels of the organization, influencing strategic decisions and outcomes
Data-driven decision maker with a track record of solving complex problems and delivering measurable results
Bachelor’s degree required
8+ years of progressive supply chain or operations experience, including 2+ years in senior leadership across multiple sites
Demonstrated success scaling operations, driving standardization, and improving network performance
Experience implementing Warehouse Management Systems (WMS)
Experience with Lean, Six Sigma, and continuous improvement methodologies

Nice To Haves

MBA preferred
Demonstrated proficiency of Oracle EBS and/or WMS (Manhattan SCALE) preferred

Responsibilities

Lead day-to-day operations across a multi-site, multi-shift North America network, ensuring consistent execution and service
Drive measurable improvements in safety, quality, service levels, and employee engagement
Build and develop a high-performing leadership team, creating a strong bench to support growth and succession planning
Own full P&L performance across labor, facilities, freight, capital investments, and systems
Develop and execute strategic financial plans aligned to business objectives
Lead integration of newly acquired facilities into unified systems, processes, and performance metrics
Optimize network performance through process standardization and continuous improvement
Evaluate and implement automation, systems, and infrastructure enhancements leading to improved throughput and cost reduction
Leverage data, analytics, and emerging technologies to anticipate demand and inform operational decisions
Champion Lean principles and Six Sigma methodologies, including Kaizen events, to drive continuous improvement
Foster strong partnerships across internal stakeholders and site leadership teams
Serve as a key ambassador for fulfillment operations, aligning priorities across functions and multiple sites