Director, North America Benefits

MillerKnoll•Grand Rapids, MI

26d•Onsite

About The Position

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. The Director, North America Benefits is responsible for the strategic direction, design, governance, and administration of employee benefit programs across the United States and Canada. This role ensures that benefit offerings are competitive, cost-effective, compliant with applicable regulations, and aligned with the company’s Total Rewards philosophy. The Director will lead a team of benefits professionals and collaborate closely with internal stakeholders, external vendors, and cross-functional HR partners to deliver a best-in-class employee experience.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
7+ years of progressive experience in benefits management, with at least 5 years in a leadership role.
Deep knowledge of U.S. and Canadian benefits regulations and market practices.
Experience managing vendor relationships and large-scale program implementations.
Strong analytical, communication, and project management skills.

Nice To Haves

CEBS or CBP certification preferred.

Responsibilities

Develop and implement comprehensive benefits strategies that support business objectives and enhance employee engagement.
Lead the design and continuous improvement of health, welfare, retirement, and wellness programs.
Benchmark benefit offerings against industry standards and recommend enhancements.
Ensure compliance with all federal, state, provincial, and local regulations (e.g., ERISA, ACA, HIPAA, FMLA, COBRA, CRA).
Oversee audits, filings, and reporting requirements for benefit plans.
Maintain policies and procedures that support regulatory compliance and internal controls.
Manage relationships with benefits providers, brokers, consultants, and third-party administrators.
Lead annual renewals, RFPs, and contract negotiations.
Monitor service levels and ensure high-quality delivery of benefits programs.
Develop and execute communication strategies to educate employees on benefit offerings.
Partner with HRBPs and Talent Acquisition to support onboarding, life events, and offboarding processes.
Champion wellness initiatives and employee support programs.
Design, develop, and lead our associate recognition and service award programs globally
Lead and develop a high-performing benefits team.
Collaborate with Finance, Legal, Payroll, and HR Operations to ensure seamless execution.
Support M&A activity including due diligence and integration of benefit programs.