Director, Medical Affairs Operations

EyePoint Pharmaceuticals, Inc.

17d•Remote

About The Position

At EyePoint, leadership trusts our employees to get the job done. The patient-centric and award-winning approach we’re taking in business fuels our success for: preventing blindness through vision-saving medications delivering best-in-class proprietary pharmaceutical technologies transforming ocular drug delivery We See You. Your wellbeing Your professional worth Your future at EyePoint EyePoint offers robust total rewards in a science-based entrepreneurial culture that empowers curiosity and innovation to help catapult your career. There’s space for every voice and perspective to be heard in our on-site and remote environments where a variety of strengths and diverse backgrounds are connected. The Director of Medical Affairs Operations is a strategic and operational leader responsible for building, scaling, and optimizing Medical Affairs operations in preparation for FDA approval and commercial launch of drug candidate EYP-1901. This role serves as a cross-functional integrator and efficiency driver, enabling compliant collaboration between Medical Affairs and Commercial, Clinical Development, Regulatory, Market Access, Legal, Compliance, IT, and Finance teams. The Director identifies operational gaps, redundancies, and inefficiencies across functions and implements compliant, scalable solutions that improve speed, clarity, and execution while preserving Medical Affairs independence. The individual acts as the thought partner to the VP of Medical Affairs, while driving planning, execution, and alignment across the function.

Requirements

10-15+ years of experience in the biotechnology and eye care industry
6-8+ years of progressive experience in Medical Affairs Operations, Medical Affairs, Launch Operations, or cross-functional leadership roles
Bachelor’s degree required in Life Sciences, Pharmacy, Marketing, Communications, Business
Approximately 25% travel expected, primarily for key ophthalmology meetings, internal meetings

Nice To Haves

Direct experience supporting pre-approval activities and at least one product launch in Ophthalmology
Considerable experience working in highly regulated environments, with strong understanding of FDA, OIG, and Sunshine Act requirements
Experience partnering closely with Medical Affairs, Clinical Development, Regulatory, Commercial, Legal, and Compliance teams
Experience in collaborating with vendors that provide medical affairs support
Ophthalmology experience preferred; retina experience strongly preferred
Excellent interpersonal and communication skills are required
Advance degree (PharmD, MD, PhD, OD, MSc, MBA) preferred but not required

Responsibilities

Cross-Functional Leadership, Integration & Efficiency
Serve as key person between Medical Affairs and cross-functional partners, ensuring alignment on strategy, timelines, and execution
Proactively identify inefficiencies, duplication of effort, misalignment, and handoff gaps across Medical Affairs, Commercial, Clinical, Regulatory, and Market Access
Design and implement compliant workflows, governance models, and operating structures that streamline cross-functional collaboration
Pre-Approval & Launch Readiness Leadership
Collaborate with Commercial and Market Access to align Medical Affairs launch readiness activities without promotional overlap
Integrate cross-functional milestones into launch readiness plans, identifying opportunities to accelerate execution compliantly
Medical Affairs Operations & Compliance
Maintain and continuously optimize Medical Affairs SOPs, policies, and operational frameworks in close collaboration with Legal and Compliance
Identify opportunities to simplify processes and increase efficiency while maintaining full compliance with FDA, OIG, and Sunshine Act requirements
Serve as a trusted advisor to cross-functional teams on compliant operational improvements
Strategic Planning, Governance & Performance Management
Support Medical Affairs planning and budgeting in coordination with Commercial, Finance, and other internal stakeholders
Define and monitor KPIs that measure operational efficiency, cross-functional effectiveness, and launch readiness
Use data and insights to drive continuous improvement and resource optimization
Provide integrated operational updates highlighting efficiency gains, risks, and mitigation strategies
Systems, Digital & Data Enablement
Serve as business owner for Medical Affairs systems, partnering with IT to implement scalable, efficient, and compliant solutions
Optimize system usage to reduce manual effort, improve insight flow, and enhance cross-functional visibility
Ensure data integrity, transparency reporting readiness, and compliant information sharing across teams
Retina Stakeholder Enablement & Scientific Execution
Enable efficient, compliant execution of:
Advisory boards and expert panels
Continuing Medical Education (CME) and disease-state awareness initiatives
Investigator-initiated studies (IIS) and real-world evidence (RWE) programs
Ophthalmology congress planning and execution (AAO, ASRS, ARVO, etc.)
Standardize processes across these activities to reduce variability and improve quality of execution
Budget, Resource & Vendor Oversight
Manage vendor relationships, contracting operations, and Needs Assessment Form
Partner with Finance and Procurement to optimize Medical Affairs budgets while supporting launch priorities
Identify cost efficiencies through vendor consolidation, standardized contracting, and improved planning
Align resourcing models with cross-functional needs and launch timelines