Director, Marketplace Operations & Growth | RV Home

Red Ventures • Charlotte, NC

17h • $140,000 - $180,000 • Hybrid

About The Position

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Monday through Thursday) and work fully remotely on Fridays each week. We’re looking for a Director, Marketplace Operations & Growth to own and scale the core functions that drive customer acquisition, conversion, and business performance for the Energy sector of our RVHome business. This leader will operate at the intersection of sales, marketing, and customer experience—bringing a data-driven, hands-on approach to optimizing our marketplace funnel and delivering measurable P&L impact. Curious how Energy fits into Red Ventures? Click here . What You’ll Do You’ll lead and scale the functions that power RV Energy’s customer experience and operational backbone by bringing strategic vision and hands-on leadership to transform how our business runs. Your focus will be on driving efficiency, quality, and modernization across every operational layer, from sales center and shared services to compliance and customer quality.

Requirements

• A hands-on, data-driven leader who knows how to scale teams, systems, and performance.
• Strong analytical mindset with experience using data to drive growth, not just report on performance.
• Experience driving P&L outcomes across sales, customer lifecycle and compliance teams
• Proven operator with experience leading large, multi-functional teams across customer experience, contact centers, or shared services environments.
• Experience leading process modernization and technological transformation. You modernize systems, challenge the status quo, and drive systematic changes that make operations smarter, faster, and more effective.
• People-first leader who develops talent, builds trust, and drives accountability and clarity across teams.
• Strategic communicator who connects big-picture vision to day-to-day execution.
• Curious and action-oriented; you balance structure with flexibility, and strategy with results.
• Comfortable leading transformation across people, process, and technology in fast-changing, high-growth environments.
• Experience with workforce management, forecasting, and KPI development.

Responsibilities

• Own and improve end-to-end marketplace performance, including lead flow, customer satisfaction, conversion rates, revenue, and cost efficiency.
• Partner with Marketing to optimize acquisition strategy, lead quality, and funnel conversion.
• Drive P&L outcomes across sales, customer lifecycle and compliance teams
• Use data and experimentation to drive continuous improvement across pricing, scripting, routing, and customer experience.
• Lead and execute strategies that elevate customer experience, service delivery, and operational performance across Sales Centers, Customer Quality, Compliance, and Shared Services.
• Drive process modernization and technology transformation, leveraging automation, AI, and workflow systems to improve speed, accuracy, and business outcomes.
• Establish performance standards and KPIs, creating transparency and accountability by building clear metrics and dashboards across workstreams.
• Oversee and strengthen compliance controls to ensure transparency, operational consistency, and adherence across all customer and sales operations.
• Optimize workforce management and planning, balancing customer demand with operational efficiency across multiple delivery centers.
• Build and lead a high-performing operations team of 3-4, including Account Managers, Compliance, and Quality Analysts.
• Foster a culture of innovation, continuous improvement, and measurable impact. Work alongside your team to test, learn, and execute. Turning strategy into tangible outcomes that improve performance and customer experience.

Benefits

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees