Director, Network Growth & Operations

Altais•Torrance, CA

About The Position

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we’re building a stronger, more connected healthcare system. About the Role Are you looking to join a fast-growing, dynamic team? We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. The Director, Network Growth & Operations leads our efforts in building and managing strong relationships with physicians, optimizing network performance, and ensuring a seamless experience for our healthcare providers and members alike. The role is focused on operational excellence through strong management, process improvement, compliance, and cross-functional collaboration to drive effective execution across the network.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field; advanced degree (e.g., MBA, MHA) preferred.
Extensive experience (12+ years) in physician network management, physician relations, or healthcare provider relations, with a strong understanding of MSO and healthcare delivery systems (including claims, credentialing, quality, clinical, etc.)

Responsibilities

Network Strategy & Operations Develop and execute a strategic plan to expand and enhance our physician network, aligning with organizational goals and market needs.
Identify and cultivate relationships with key stakeholders, including physicians, medical groups, and healthcare organizations in support of network and member engagement.
Collaborate with internal teams such as clinical, quality, and MSO teams to support risk adjustment, clinical services, quality, performance initiatives, and program deployment within the network.
Develop innovative programs and services that enable physician practices and improve physician performance, engagement, and satisfaction.
Lead communication strategy and outreach channels with network providers and members using existing and new communication vehicles.
Leverage shared tools, content, and strategies in support of Southern California network initiatives and programs.
Serve as a channel for program deployment and network performance, working cross-functionally to help managed services leaders deploy workflows and programs into the network to drive performance.
Work closely with internal teams (clinical, quality, MSO) to ensure smooth deployment of workflows and programs into the network.
Ensure coordination and collaboration across MSO (Management Services Organization) teams in delivery of services (claims, quality, clinical, etc.).
Physician Services Serve as the primary liaison between the organization and physicians, fostering a collaborative and mutually beneficial partnership.
Implement strategies to address physician concerns, enhance communication channels, and improve overall satisfaction.
Advocate for physician needs within the organization, ensuring alignment of policies and practices with physician expectations.
Oversee network roster to ensure alignment with health plans, provider adds and terms, along with member re-assignments.
Provide comprehensive onboarding into the network, tools, and provider programs to ensure smooth integration for incoming providers.
Partner with marketing to produce communications and resources for the physician network.
Collaborate with the Unified Contact Center and other service teams to improve provider and member experience.
Serve as the operational liaison for issue management, tracking, and resolution across customer-facing functions.
Network Management & Performance Optimization Oversee the management and operations of the physician network, ensuring high performance standards, financial, clinical, compliance, and quality outcomes.
Develop and implement metrics to measure network performance and identify opportunities for improvement.
Implement metrics to monitor network performance and collaborate on continuous improvement initiatives.
Support risk adjustment, clinical services, and quality programs through operational alignment.
Collaborate with operations and quality teams to implement best practices and drive continuous improvement initiatives.
Assist with growth of the network within existing and new markets, focused on ensuring optimal performance of the network overall and providers.
Cross-Functional Collaboration & Operational Coordination Bring physician feedback and operational needs to operations teams for inclusion in cross-functional improvement efforts.
Drive coordination across MSO teams for delivery of services (claims, quality, clinical) to support continuous improvement.
Serve as the operational liaison across departments to ensure alignment, issue resolution, and consistent execution of initiatives impacting providers and members.
Strategic Leadership Provide strategic guidance and direction to network development and management functions, ensuring alignment with organizational objectives and regulatory requirements.
Lead initiatives to enhance operational efficiency, streamline processes, and optimize resource utilization.
Drive innovation and excellence in physician network management and relations, positioning the organization as a leader in healthcare delivery.
Build and develop a high-performance network engagement function as applicable, including network development managers, physician relations representatives, physician services advisors, and engagement managers (structure to be determined).
Foster a culture of collaboration, accountability, and professional development.
Provide mentorship and coaching, promoting growth and career advancement.