Director, Loan Collections & Loss Mitigation

Valley Bank • Wayne, NJ

9d

About The Position

Responsibilities include but are not limited to:
Set enterprise-wide collections and loss mitigation strategy, defining
scalable policies, controls, and cross‑functional alignment with Risk,
Compliance, Legal, and business units.
Lead end‑to‑end delinquency and loss mitigation operations, driving portfolio
performance through KPIs while ensuring consistent execution across internal
teams and vendors.
Oversee consumer, mortgage, and small business hardship programs, ensuring
regulatory and investor compliance while balancing loss minimization with
customer retention.
Manage regulatory, compliance, and risk governance, including exams, audits,
issue management, and adherence to all servicing and consumer protection
standards.
Advance analytics, technology, and innovation through predictive modeling,
digital platforms, automation, and data‑driven strategy refinement.
Develop organizational talent and vendor ecosystems, building a
high‑performing, collaborative team and ensuring third‑party partners meet
quality, compliance, and cost‑efficiency expectations.

Requirements

• Enterprise leadership and strategic thinking.
• Credit and default risk expertise.
• Regulatory and governance acumen.
• Data driven decision making.
• Change management and transformation leadership.
• Customer centric problem solving.
• Strong collaboration and influencing skills.
• Proficient with Microsoft Excel, Word, PowerPoint and Access.
• Ability to respond well to tight deadlines.
• Strong interpersonal, verbal and written communication skills.
• Bachelor's degree in Business, Finance, Economics, or a related field .
• Minimum of 12 years of progressive leadership experience in loan collections, servicing, or loss mitigation, with enterprise level scope.
• Demonstrated experience managing consumer, mortgage, and small business portfolios at scale.
• Deep understanding of credit risk management, default servicing, regulatory compliance, and customer protection standards.
• Strong executive presence with experience presenting to senior management, risk committees, and regulators.

Nice To Haves

• Master's degree.
• Experience leading large, geographically dispersed teams.
• Proven success implementing digital transformation, advanced analytics, or AI enabled collections strategies.
• Experience navigating periods of economic stress, portfolio deterioration, or rapid regulatory change.

Responsibilities

• Set enterprise-wide collections and loss mitigation strategy
• Lead end‑to‑end delinquency and loss mitigation operations
• Oversee consumer, mortgage, and small business hardship programs
• Manage regulatory, compliance, and risk governance
• Advance analytics, technology, and innovation
• Develop organizational talent and vendor ecosystems

What This Job Offers

• Job Type: Full-time
• Career Level: Director