Loss Mitigation Analyst

Daimler Truck North America • Charlotte, SC

1d • Hybrid

About The Position

Inside the Role To review, analyze and recommend payment solutions for (Small Fleet and Small Business) customers that are past due. Responsible for maintaining delinquency levels, repossession volumes and charge off accounts. Provide customer service for current DTF customer, specifically those with restrictions to be handled in Mexico. Become knowledgeable in bankruptcy laws and work with outside attorneys. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Pay offered dependent on knowledge, skills, and experience Benefits include 401k company contribution with company match up to 6 % as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What you Drive at DTFS Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements. Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation. Provide customer service to both current and delinquent customers on an ongoing basis. Support Small Business Collections when required. Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues. Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers. Account activity will primarily be 90+ days past due through 12 months post charge off. Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met. Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balance skips, and odometer frauds. Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions Cross-trained on Bankruptcy and Atty/Agency responsibilities. Knowledge you Should Bring 1-2 years experience or 4 years experience in lieu of a degree

Requirements

• 1 Experience in a collateral-based collections environment required.
• 1 year of customer service experience
• Customer Focus
• Problem Solving and Analysis
• Ability to negotiate payment resolutions
• Attention to Detail
• Relationship Building
• Microsoft office

Nice To Haves

• 2 years collections experience in a collateral based enviroment
• Knowledge of basic accounting skills such as balance sheets, income statements, statement of cash flows
• Basic understanding of bankruptcy laws
• Knowledge in any of the following system: Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and the Portfolio and Collection systems

Responsibilities

• Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
• Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
• Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation.
• Provide customer service to both current and delinquent customers on an ongoing basis.
• Support Small Business Collections when required.
• Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues.
• Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers.
• Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met.
• Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available
• The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balance skips, and odometer frauds.
• Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions
• Cross-trained on Bankruptcy and Atty/Agency responsibilities.

Benefits

• 401k company contribution with company match up to 6 % as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees