Loss Mitigation Analyst

Daimler Truck AG•Fort Mill, SC

2d•Hybrid

About The Position

Inside the Role To review, analyze and recommend payment solutions for (Small Fleet and Small Business) customers that are past due. Responsible for maintaining delinquency levels, repossession volumes and charge off accounts. Provide customer service for current DTF customer, specifically those with restrictions to be handled in Mexico. Become knowledgeable in bankruptcy laws and work with outside attorneys. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Pay offered dependent on knowledge, skills, and experience Benefits include 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What you Drive at DTFS Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements. Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation. Provide customer service to both current and delinquent customers on an ongoing basis. Support Small Business Collections when required. Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues. Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers. Account activity will primarily be 90+ days past due through 12 months post charge off. Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met. Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balance skips, and odometer frauds. Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions Cross-trained on Bankruptcy and Atty/Agency responsibilities. Knowledge you Should Bring 1-2 years experience or 4 years experience in lieu of a degree 1 Experience in a collateral-based collections environment required. 1 year of customer service experience Customer Focus; Problem Solving and Analysis; Ability to negotiate payment resolutions Attention to Detail Relationship Building Microsoft office Exceptional Candidate Might have: 2 years collections experience in a collateral based enviroment Knowledge of basic accounting skills such as balance sheets, income statements, statement of cash flows Basic understanding of bankruptcy laws Knowledge in any of the following system: Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and the Portfolio and Collection systems Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte, NC US, Fort Mill, SC US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information Applicants must be legally authorized to work permanently in the country of posting Final candidate must successfully complete a criminal background check Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935 SHAPE YOUR FUTURE. CHANGE THE WORLD. Are you ready to join the inspired people who are helping shape the future of commercial vehicle manufacturing? Our employees enjoy lucrative benefits, competitive salaries and the opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.

Requirements

1-2 years experience or 4 years experience in lieu of a degree
1 Experience in a collateral-based collections environment required.
1 year of customer service experience
Customer Focus
Problem Solving and Analysis
Ability to negotiate payment resolutions
Attention to Detail
Relationship Building
Microsoft office

Nice To Haves

2 years collections experience in a collateral based enviroment
Knowledge of basic accounting skills such as balance sheets, income statements, statement of cash flows
Basic understanding of bankruptcy laws
Knowledge in any of the following system: Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and the Portfolio and Collection systems

Responsibilities

Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements.
Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure; obtain any necessary legal documentation.
Provide customer service to both current and delinquent customers on an ongoing basis.
Support Small Business Collections when required.
Ensure delinquency and loss objectives are in accordance with targets for the fiscal year for assigned work queues.
Monitor repossessions and losses, complete skip tracing to attempt to locate and speak to customers.
Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met.
Locate clients and collaterals on post charged off accounts by obtaining additional phone numbers and addresses through authorized internet databases and tools available
The resolution of deficiency balances including involuntary/voluntary repossessions, insurance losses and GAP waivers, payoff shortages, small balance skips, and odometer frauds.
Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions
Cross-trained on Bankruptcy and Atty/Agency responsibilities.

Benefits

401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans

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