Director, Key Account Management — CGT
About The Position
The Director of Key Account Management (KAM) - Cell and Gene Therapy (CGT) is a senior leadership role responsible for driving strategic growth and executive-level client partnerships within the Cell & Gene Therapy (CGT) business segment. This position shapes the long-term success of Novartis CDMO by positioning the organization as a trusted advisor across development, manufacturing, and commercialization stages, ensuring a differentiated, value-driven client experience. Location: Morris Plains, NJ Candidates should reside within commuting distance and be open to periodic domestic and international travel. This role reports into senior commercial leadership and collaborates closely with technical, operational, and executive teams.
Requirements
- Minimum 7+ years in Key Account, Large Account or Strategic Account Management roles within biopharma/CDMO.
- At least 3 years in cell & gene therapy or advanced biologics.
- Bachelor’s degree in life sciences, biotechnology, or related field (advanced degree preferred).
- Proven ability to influence at the executive level and drive strategic decisions.
- Deep understanding of CGT technologies and market dynamics.
- Exceptional leadership, negotiation, and relationship-building skills.
- Strong business acumen with a track record of delivering growth.
- High emotional intelligence, resilience, and problem-solving mindset.
Nice To Haves
- English (additional languages a plus).
Responsibilities
- Define and execute a global KAM strategy for CGT, serving as the senior point of contact for C-suite and decision-makers at client organizations.
- Build strategic partnerships with senior stakeholders, lead joint governance forums, and anticipate evolving client needs to ensure long-term alignment.
- Translate complex technical discussions into actionable business strategies, ensuring delivery excellence and fostering innovation.
- Drive revenue expansion through strategic upselling and cross-selling, influence pricing and contracting strategies, and identify new business opportunities.
- Monitor account performance, lead executive reviews, and provide strategic insights to senior leadership.
Benefits
- US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
- In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
