Director, IT Product Management

Manulife•Boston, MA

1d•Hybrid

About The Position

This is an opportunity to lead delivery for Client Management and Sales Enablement products at a leading asset manager. As Product Delivery Director, you’ll manage a cross-functional team to drive strategic initiatives, platform enhancements, and operational excellence across client reporting, onboarding, servicing, and sales enablement (Client 360, CRM, content enablement). You’ll partner with stakeholders to deliver measurable business outcomes, advance modernization, and champion responsible AI solutions. This role is pivotal in shaping client experience and sales effectiveness, contributing directly to our mission of empowering clients and teams. Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. Manulife is dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. They are on a mission to make decisions easier and lives better, supporting customers and colleagues in living longer and healthier lives. Manulife/John Hancock embraces diversity and strives to attract, develop and retain a workforce that is as diverse as the customers they serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. They are committed to fair recruitment, retention, advancement and compensation, and administer all practices and programs without discrimination.

Requirements

10+ years in product delivery/program management or technology leadership in financial services; investment management experience strongly preferred.
Proven leadership managing cross-functional engineering/analysis teams delivering complex, data-rich products at scale.
Demonstrated success with agile delivery (Scrum/Kanban), DevOps/SRE practices, and CI/CD.
Experience delivering client reporting/onboarding/servicing platforms and sales enablement solutions.
Strong stakeholder management and executive communication; ability to align priorities and drive outcomes.
Solid understanding of data integration, APIs, and event-driven architectures; familiarity with data governance and controls.
Track record of operational excellence: SLAs, incident/problem management, change/release management.

Nice To Haves

Experience with Salesforce (Sales/Service Cloud), Seismic (content enablement), and CRM ecosystems.
Knowledge of customer data platforms, MDM, and Client 360 architectures.
Background in AI/ML product delivery: NLP for content/search, personalization, predictive analytics.
Familiarity with cloud platforms (AWS/Azure/GCP), containerization, and modern data stacks.

Responsibilities

Own product delivery across Client Management applications (client reporting, onboarding, servicing) and Sales Enablement platforms (Client 360, CRM, content enablement).
Lead and develop a high-performing team of engineers, analysts, and QA across agile squads; set goals, coach, and drive accountability.
Partner with Product, Sales, Client Service, Marketing, Operations, and Compliance to shape roadmaps, prioritize backlogs, and translate business needs into actionable epics and user stories.
Deliver strategic initiatives and platform modernization: scalability, performance, security, and data quality improvements.
Oversee KLO, incident management, and SRE practices (SLAs/SLOs, reliability, change management) to ensure production stability.
Establish delivery rigor: OKRs, KPIs, release cadences, dependency management, and cross-team governance.
Drive the book of work for Sales Enablement, including Client 360 capabilities, data integration, and workflow automation.
Advance AI-enabled solutions (intelligent client reporting, content personalization, insights/recommendations) with responsible AI governance.
Manage vendor/partner relationships and contracts (Salesforce, Seismic, CRM tools), ensuring value realization and roadmap alignment.
Align data strategy with enterprise architecture: master data, metadata, lineage, and quality controls across client, product, and interaction data.
Champion security, privacy, and regulatory compliance (data protection, client communications standards) in design and delivery.
Own budgets, forecasts, and resource planning; optimize capacity across strategic work, enhancements, and KLO.
Communicate status and risk transparently to senior leadership; drive mitigation plans and decision escalations.

Benefits

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
financial education and counseling resources
up to 11 paid holidays
3 personal days
150 hours of vacation
40 hours of sick time (or more where required by law) each year
full range of statutory leaves of absence