Manager - IT Product Management

Marsh McLennan•New York, NY

17h•Hybrid

About The Position

As a Senior Product Owner at Marsh McLennan, you will own the product lifecycle for carrier-focused and digital servicing capabilities that power Marsh client experiences and carrier partnerships. You will translate business strategy into a clear product roadmap, manage a data-driven backlog, and partner with internal teams and external carriers to deliver high-value solutions. You will lead cross-functional teams, drive adoption and value realization, and champion the use of AI to unlock measurable outcomes in underwriting, policy servicing, and claims workflows.

Requirements

5–7+ years of product management or product ownership experience, preferably in insurance, carrier management, or financial services.
Deep knowledge of insurance carriers, carrier workflows, rating, underwriting, policy administration, and policy lifecycle management.
Demonstrated success delivering digital products or platforms that involve carrier partnerships, API integrations, data exchanges, or policy servicing.
Strong Agile delivery experience (Scrum/SAFe); ability to manage backlog, write user stories, define acceptance criteria, and guide teams through complex programs.
Proven ability to work cross-functionally with business units, carriers, IT, data/analytics, and external vendors; excellent stakeholder management and communication skills.
Experience with data governance, data privacy, and security considerations in product design.
Advanced quantitative and analytical capabilities; proficiency in defining metrics, analyzing data, and making data-driven decisions.
Experience with AI/ML initiatives in a product context; ability to translate business problems into AI opportunities and work effectively with data scientists and engineers.
Bachelor’s degree; MBA or advanced degree preferred.

Nice To Haves

Familiarity with policy administration systems (e.g., Guidewire, Duck Creek) or other core insurance platforms.
Experience deploying AI-enabled features such as automated document processing, chatbot assistants, predictive analytics for risk scoring, or claims automation.
Certifications such as CSPO, PSPO, PMI-ACP, or relevant product management or agile certifications.
Proficiency with product analytics tools, Jira/Confluence, and data visualization platforms (Tableau, Power BI).

Responsibilities

Define and own the product vision, strategy, and multi-quarter roadmap for carrier-facing platforms and policy servicing enhancements.
Translate business needs into well-formed epics and user stories with clear acceptance criteria; maintain an prioritized backlog aligned to business impact and strategic goals.
Collaborate with carriers, Marsh business units, IT, Data & Analytics, Underwriting, Claims, and Digital / Experience teams to design, build, test, and launch features that improve client experience and operational efficiency.
Lead Agile product development cycles (Sprints/Program Increments), facilitate backlog grooming, sprint planning, reviews, and retrospectives; coach and mentor junior product owners and analysts.
Define success metrics (KPIs), monitor product performance, and drive benefits realization through data-driven decision making and iterative improvements.
Partner with Data Science and AI teams to identify AI-enabled opportunities (predictive modeling, automation, NLP/IR for policy documents, chatbots, anomaly detection); translate business problems into AI-driven solutions; ensure governance, risk management, and ethical use of AI.
Ensure regulatory, privacy, and security compliance within product design; collaborate with Legal and Compliance to implement controls and reporting.
Manage stakeholder communications, roadmaps, and progress reporting to senior leadership and carrier partners; balance competing priorities and communicate trade-offs effectively.
Own go-to-market and enablement plans for new capabilities; drive adoption, training, and change management with internal and external users.
Stay current on industry trends, competitive landscape, and Marsh’s strategic priorities; advocate for innovation and continuous improvement.