Director IT Infrastructure & Operations

Lincoln Investment•Fort Washington, PA

About The Position

Director, Infrastructure & Operations Lincoln Investment recognized as one of Philadelphia's Top Workplaces for over ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers a competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia. Position Overview: The Director of Infrastructure & Operations is responsible for leading the design, delivery, and support of Lincoln’s core technology platforms, including cloud, network, server, storage, and end-user computing environments. This leader ensures operational excellence, reliability, scalability, and resiliency of technology services, enabling advisors, clients, and employees to work securely and efficiently.

Requirements

Expertise in cloud (Azure/AWS), networking, storage, and compute platforms.
Strong knowledge of ITIL processes and IT service management tools.
Proven experience managing vendors, budgets, and contracts.
Demonstrated ability to lead teams in a fast-paced, regulated environment.
Excellent communication, leadership, and collaboration skills.
Bachelor’s degree in computer science, Information Systems, or related field
10+ years of experience in IT infrastructure, with 5+ years in leadership roles.

Responsibilities

Lead and manage all aspects of infrastructure services, including servers, storage, network, cloud platforms, and on-premises environments.
Oversee IT service management processes (incident, problem, change, capacity, and configuration management).
Ensure high availability, disaster recovery readiness, and resiliency of critical business systems.
Drive cloud adoption and infrastructure modernization initiatives aligned with enterprise architecture.
Manage vendor and managed service provider relationships for infrastructure operations and support.
Partner with Cybersecurity to ensure secure infrastructure design and operations.
Collaborate with Digital Workplace to ensure seamless employee and advisor technology experiences.
Monitor infrastructure performance, costs, and capacity; deliver optimization initiatives.
Develop and track KPIs, SLAs, and compliance with regulatory requirements.
Build, lead, and mentor a high-performing infrastructure and operations team.