Director IT Cloud & Network Operations

MAA•Memphis, TN

29d

About The Position

Job Summary The Director of Cloud and Network Operations reports to the Senior Vice President of IT Operations and is responsible for the cloud technology management and network maintenance efforts for MAA. Primary responsibilities include managing efficiency, performance, and reliability of the company's hybrid cloud infrastructure, SD-WAN network, and collaboration tools. This role will be ensuring best practices and managing the maintenance of all connectivity across the portfolio of multifamily properties. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include: Appreciating the uniqueness of each individual Communicating openly and with integrity Embracing opportunities Doing the right thing at the right time for the right reasons Duties and Responsibilities Partners with the IT Team to assist with comprehensive optimization strategies for cloud infrastructure and on-premise infrastructure. Partners with the IT teams to determine areas for network performance improvement. Manages the Cloud and Network Operations Team through goal setting, delegating work and projects, monitoring, managing, and evaluating individual and team performance, and promoting professional growth and development. Leads the planning and execution of routine maintenance activities for cloud and on-premise network systems. Establishes and reviews maintenance schedules to minimize disruptions and ensure system health. Implements robust monitoring tools and practices to proactively identify and address performance issues. Reviews performance metrics and collaborates with the infrastructure team to optimize resource utilization. Reviews system capacity to anticipate future needs and ensure scalability. Collaborates with cross-functional teams to plan and implement necessary expansions. Assists the Cybersecurity Team with implementing and maintaining best practices. Develops and maintains comprehensive documentation for cloud and network configurations. Facilitates knowledge sharing within the team to enhance troubleshooting and resolution processes. Works with third-party vendors providing managed and hosted services. Assists with the provisioning of end-user services, including help desk and technical support services. Performs other related duties as assigned to meet the needs of the business.

Requirements

Bachelor’s degree in information technology, computer science, or a related field and 10 years of experience with design, optimization, and maintenance of cloud and network operations required, or an equivalent combination of education and experience.
Supervisory/management experience supporting cloud and network operations required.

Nice To Haves

Relevant certifications (e.g., Azure Cloud Fundamentals, Cisco Certified Network Professional) strongly preferred.
Master's degree in business or related field preferred.
Advanced knowledge of cloud and network design, maintenance, and optimization principles, best practices, and technology
Knowledge of infrastructure-as-code concepts and deployment (e.g., Ansible, Terraform)
Advanced knowledge of Microsoft Azure IaaS and SaaS offerings
Deep knowledge of SD-WAN principles and VPN management (e.g., Cisco Meraki)
Skill and ability to manage and maintain IT vendor relationships
Knowledge and skill to manage identity management administration (e.g., Microsoft Office 365, Okta)
Knowledge of network security best practices, compliance, and maintenance processes
Skill and ability to develop and execute optimization strategies that align to business objectives.
Leadership and management skills to coach, counsel, and foster collaboration and knowledge sharing
Skill and ability to communicate verbally clearly and concisely and in writing.
Critical thinking, analytical, and decision making skills
Business and financial acumen
Customer service orientation and skills
Proficiency with Microsoft Office application (Outlook, Word, Excel, PowerPoint)

Responsibilities

Partners with the IT Team to assist with comprehensive optimization strategies for cloud infrastructure and on-premise infrastructure.
Partners with the IT teams to determine areas for network performance improvement.
Manages the Cloud and Network Operations Team through goal setting, delegating work and projects, monitoring, managing, and evaluating individual and team performance, and promoting professional growth and development.
Leads the planning and execution of routine maintenance activities for cloud and on-premise network systems.
Establishes and reviews maintenance schedules to minimize disruptions and ensure system health.
Implements robust monitoring tools and practices to proactively identify and address performance issues.
Reviews performance metrics and collaborates with the infrastructure team to optimize resource utilization.
Reviews system capacity to anticipate future needs and ensure scalability.
Collaborates with cross-functional teams to plan and implement necessary expansions.
Assists the Cybersecurity Team with implementing and maintaining best practices.
Develops and maintains comprehensive documentation for cloud and network configurations.
Facilitates knowledge sharing within the team to enhance troubleshooting and resolution processes.
Works with third-party vendors providing managed and hosted services.
Assists with the provisioning of end-user services, including help desk and technical support services.
Performs other related duties as assigned to meet the needs of the business.