Director, IT - Business Relationship Manager, GBS Order-to-Cash

Baxter International Inc. • Deerfield, IL

4d • $184,000 - $253,000 • Onsite

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter We’re seeking a Director, Business Relationship Manager (BRM) to lead a new end-to-end philosophy starting with Order-to-Cash (O2C) relationship between Global Business Services and Technology—unifying demand into a clear, absorbable program structure for engineering and product teams and positively impacting free cash flow through end-to-end capability outcomes (quote → order → fulfillment → invoice → cash). This leader operates as a program leader, connector, orchestrator, and navigator—the hallmark of a modern BRM—aligning stakeholders on outcomes and ensuring that O2C products, data, and services deliver measurable value. This role will be based in our Deerfield HQ to remain close to business partners, with periodic global travel to GBS hubs and major operations sites.

Requirements

• BRM Mastery: Proven experience as a BRM/strategy interface leader across global, complex organizations—able to evolve culture, build partnerships, drive value, and satisfy purpose.
• O2C Domain Expertise: Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes; knows how technology, data, and process design move cash.
• Operating Cadence Builder: Track record establishing portfolio governance and value realization frameworks that engineering teams can absorb.
• Tech Fluency: Comfort across ERP/CRM/EDI/Billing/Service Management/Integration/Data/RPA/MDM; able to align platforms to outcomes, not the other way around.
• Influence & Communication: Executive presence, crisp storytelling, and a high say/do ratio—you build trust by delivering what you promise.
• Continuous Improvement Mindset: Experience with Lean/Kaizen and ITIL‑aligned relationship management practices; you turn friction into flow.
• Bachelor's degree in Computer Science, Information Systems or a related field required
• 10-15+ years of experience in IT with direct experience delivering large scale programs

Responsibilities

• Lead Value Realization for O2C
• Shape, prioritize, and govern demand through a consistent BRM engagement model (intake → triage → demand shaping → portfolio prioritization → release planning → value tracking) that engineering can absorb without firefighting.
• Architect a Consistent BRM Engagement Model
• Drive GPS Cadence and Kaizen
• Partner with People Leaders to build BRM capability and behaviors in line with Baxter’s inclusive culture and GPS expectations.
• Align End-to-end Capabilities & Tech Stack
• Champion data quality and master data governance to reduce order holds, invoice rework, and deduction leakage.
• Represent Baxter to Stakeholders

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees