Senior Manager, Order to Cash
About The Position
The Sr. Manager, Order to Cash (O2C) will play a key role in supporting the execution of Versant’s global Order to Cash operations. Reporting to the O2C Sr. Director, this position will assist with customer setup, billing, collections, credit validation, and cash application across a diverse set of revenue streams including Ad Sales, Content Distribution, Digital, Direct-to-Consumer (D2C), and Events. This position will partner closely with commercial, controllership, and shared service teams to ensure accuracy, compliance, and service excellence throughout the revenue lifecycle. This role will also help monitor performance, support reconciliations, and contribute to system process stability post-spin.
Requirements
- Bachelor’s degree in Accounting, Finance, or a related field; Master’s degree preferred
- 7+ years of experience in billing, accounts receivable, or Order to Cash operations
- Strong knowledge of cash application functionality in SAP, Salesforce, and other critical billing platforms such as Medea, Operative One, or Mydas
- Familiar with Moody’s and Dun & Bradstreet credit rating and scoring models
- Experience working in shared services or global finance environments preferred
- Understanding of revenue recognition principles and commercial contracts
- Experience in managing third-party BPOs or shared services is a plus
- Proficient in Microsoft Excel and financial reporting tools
- Strong understanding of Order to Cash processes and related financial controls
- Analytical thinker with excellent attention to detail and accuracy
- Strong communication skills with ability to work across departments and geographies
- Organized, flexible, and capable of managing multiple priorities in a fast-paced setting
Responsibilities
- Process customer setup, contract validation, invoice generation, and collections follow-ups across multiple revenue streams
- Apply customer payments and perform cash application activities accurately and within defined SLA timelines
- Manage resolving misdirected payments and Due To / Due From accounting entries between Versant and NBCU under CSA agreements
- Support accurate billing and collections by coordinating with internal teams to validate commercial terms and customer credit details
- Maintain accurate and up-to-date records in systems such as SAP, Salesforce, Medea, and Operative One
- Ensure compliance with billing, collections, and credit policies; flag exceptions and escalate potential risks
- Know Your Customer (KYC) Compliance, Bridger risk assessment tool administration and utilization, credit rating, assessment of the creditworthiness with respect to financial obligations
- Maintain audit-ready documentation related to invoicing, collections activity, and customer account changes
- Manage internal controls testing and support audit requests related to Order to Cash operations
- Help enforce approval workflows for customer onboarding, credit limits, and adjustments to terms
- Track and report on Order to Cash KPIs such as billing timeliness, DSO, unapplied cash, and exception volumes
- Analyse root causes for invoicing errors or delayed collections and support initiatives to improve process efficiency
- Prepare reports and summaries for internal leadership and assist in performance reviews of shared service and CSA support teams
- Contribute to ongoing enhancement of O2C dashboards and process documentation
- Collaborate with cross-functional teams in Controllership, Finance, Commercial, Legal, and Operations
- Work closely with counterparts in shared services and international hubs where necessary
- Support knowledge sharing and process training for newer team members or rotational staff
- Foster a team culture of accountability, responsiveness, and customer orientation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
