Director IT Application Support

Harvest Hill Beverage Company•Cincinnati, OH

10h•Onsite

About The Position

The Director of IT Application Support will provide strategic leadership and operational oversight for the organization’s enterprise application ecosystem, including internal business systems, third-party applications, and integrated platforms. This role is accountable for ensuring the stability, scalability, and continuous improvement of critical business applications—most notably Microsoft Dynamics AX 2012 R3 and/or Dynamics 365 Finance & Operations. Reporting directly to the Chief Information Officer (CIO), this leader will manage a team of four Application Support and Electronic Data Interchange (EDI) professionals, drive cross-functional alignment with business stakeholders, and partner closely with development, infrastructure, and vendor partners to deliver a modern, reliable, and high-performing application environment. The Director will play a visible role in guiding new system implementations, optimizing integrations, and maturing IT service management practices.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field.
10+ years of experience in IT application support
5+ years of leadership or management responsibility, overseeing technical teams
3+ years of experience with Microsoft Dynamics AX 2012 R3 and/or Dynamics 365 Finance & Operations.
Demonstrated strong proficiency with Microsoft SQL Server, SSIS, SSRS, XML, and flat-file integrations.
Proven track record of managing at least one major ERP upgrade or cloud migration.
Ability to travel up to 25% of time.
Applicants must be legally authorized to work in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.

Nice To Haves

MBA or Master’s degree in Computer Science, Information Systems, Business Administration, or a related technical field.
Experience managing application support in a fast-paced, multi-location manufacturing environment.
Demonstrated organizational skills with the ability to prioritize complex support issues alongside project obligations.
Knowledge of EDI processes and associated integration technologies.
Familiarity with financial reporting tools (Atlas, Birst, Tableau, Power BI).
Working knowledge of Power Automate or similar workflow automation platforms.
Proven ability to lead system upgrades, migrations, or enterprise transformation initiatives.

Responsibilities

Lead and develop a high-performing team, providing coaching, performance management, and career development.
Assist the CIO in defining the long-term application support strategy, ensuring alignment with enterprise technology roadmaps and business objectives.
Partner with business leaders to translate operational needs into scalable technology solutions and prioritized roadmaps.
Oversee day-to-day support operations for the Harvest Hill ERP (Microsoft Dynamics), integrated applications, and mission critical production systems.
Ensure the team delivers timely, high-quality resolution of complex application issues, providing executive level communication as needed.
Serve as an escalation point for severe incidents, guiding root cause analysis and long-term remediation strategies.
Guide the team’s oversight of ETL processes, system integrations, and automation workflows.
Ensure the reliability and optimization of business-critical integrations, including flat-file exchanges, EDI, and XML-based transactions.
Promote the use of modern automation tools (Power Automate or similar) to streamline operations.
Champion best practices in configuration management, documentation, and application lifecycle management.
Ensure that all support activities comply with IT security policies, regulatory requirements, and audit standards.
Maintain a strong control environment through documentation, monitoring, and risk management.
Manage relationships and performance of third-party software vendors and consultants, ensuring adherence to SLAs and cost-effective delivery.