Director - IT Application Development, Cargo and Sales Technology

United Airlines•Chicago, IL

5d•Hybrid

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities United Airlines is seeking a dynamic, strategic, and people focused technology leader to serve as the Director of IT Application Development for our Cargo and Sales Technology portfolio. It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role is accountable for the strategy, evaluation and implementation of standards and procedures which support the enterprise’s application infrastructure. This leader will guide application development and support teams across multiple geographies, deliver next generation commercial technology platforms, and ensure the stability, innovation, and performance of systems that enable United’s global Cargo operations, B2B sales channels, and our Salesforce Center of Excellence.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
8+ years of relevant experience
7+ years of application development
5+ years of management experience in an IT or leadership-related role Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes
Strong experience in vendor and partner management
Experience driving technology modernization, cloud transformation, or platform consolidation efforts
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Experience with Agile development
Experience with cloud delivery

Responsibilities

Develop and adapt a multi-year application development strategy in line with corporate and IT goals
Translate business goals into actionable, scalable technology strategies and roadmaps
Serve as the senior technology partner to Cargo, Sales, and key Commercial leadership teams
Establish and maintain strong business relationships with senior and operating business leaders Establish delivery governance, metrics dashboards, and transparent stakeholder communication mechanisms
Lead and oversee delivery of complex software programs, ensuring timelines, budgets, and performance commitments are met or exceeded
Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards and security requirements
Develop project governance including status reporting
Ensure reliability, resilience, security, and performance of critical operational systems
Direct the application development lifecycle, architecture direction, and technology roadmap for: Cargo Operational and Ecommerce Systems B2B Sales and Agency Distribution Systems Salesforce Center of Excellence, including platform governance, integration strategy, and enterprise standards.
Establish delivery governance, metrics dashboards, and transparent stakeholder communication mechanisms.
Empower, coach, and develop team members
Lead, inspire, and scale global teams of employees and strategic vendor partners responsible for developing, enhancing, and supporting critical commercial applications
Establish department and individual goals, including performance reviews and career and performance plans
Assess and recommend improvements to the organizational structure, roles, and responsibilities
Build an environment where innovation thrives—encouraging experimentation, modern engineering patterns, and data driven decision making
Ensure all platforms and processes adhere to regulatory, security, data privacy, and compliance frameworks relevant to the airline and transportation industry
Partner with Enterprise Technology, Security, Legal, Ai and Compliance teams on audits, risk mitigation, and incident response readiness