Director, Interpreter Program Office

State of Maryland•Baltimore City, MD

About The Position

As the Interpreter Program Office Director for the Workers' Compensation Commission, you will oversee and manage all aspects of the interpreter program, ensuring effective communication and language access for non-English speaking individuals involved in workers' compensation proceeding in accordance with COMAR 14.09.03.04. This position plays a critical role in facilitating fair and impartial hearings, providing linguistic support, and upholding the rights of claimants, employers, and stakeholders. Knowledge of legal terminology, workers' compensation laws, judicial proceedings, and administrative hearings. The Invoice Review and Budget Analyst is responsible for the thorough examination, approval, and analysis of invoices, ensuring accuracy and compliance with company policies. Attends meetings with agency personnel to discuss the Interpreter Program Office (IPO) changes affecting budgetary appropriations. This role oversees a $67,000 budget for the IPO that involves identifying and negotiating invoice discrepancies, managing budget allocations, and providing detailed financial reports to support strategic decision-making. Conducts studies of all budget expenditures. Provides technical advice and assistance, including interpreting budget policies, in the preparation of their budgets. This position requires strong leadership, communication, interpersonal, and organizational skills. Ability to manage multiple priorities, work under pressure, and meet deadlines in a fast-paced environment. This position directs the purchasing, storage, issue and accounting for supplies and the maintenance of and equipment; oversees inventory control for supplies and maintains detailed inventory records and notifies the procurement officer when inventory levels for a particular item are at the reorder point.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Four years of administrative staff or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.
Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Nice To Haves

2 years of Supervisory Experience
Advanced experience in Microsoft Office including Excel
2 years of experience writing policies/procedures and development of a program

Responsibilities

Direct and oversee Interpreter Program Office staff, which includes the Interpreter Coordinator, and staff interpreters. Approve leave, administer performance evaluations, disciplinary counseling, and other related tasks.
Oversee the daily operations of the Interpreter Services Program, ensuring effective communication between non-English speaking parties and the workers' compensation system.
Attends meetings with agency personnel to discuss the Interpreter Program Office (IPO) changes affecting budgetary appropriations.
Ensures that the interpreter requests are processed on a daily basis with sufficient staffing to perform these tasks.
Analyzes and evaluates the IPO policies, procedures and management practices in accordance with COMAR 14.09.03.04 to develop recommendations for improvement;
Coordinate interpreter assignments for hearings, depositions, and meetings, ensuring coverage and quality of language services.
Collaborate with legal counsel, administrative staff, and stakeholders to address language barriers and ensure fair and impartial proceedings.
Monitor interpreter performance, conduct evaluations, and provide feedback to improve service delivery and quality.
Maintain records of language access services provided, interpreter qualifications, and feedback received from parties involved in proceedings.
Responsible for conducting regularly scheduled staff meetings and training opportunities.
Develop and implement language access policies and procedures in compliance with state regulations and industry standards.
Attend meetings and conduct internal trainings with regards to changes implemented in Comphub.
Attends meetings outside of the Commission relating to projects, training, and ways of improving the Commission’s operations and its stakeholders, etc.
Responsible for reviewing MS22 forms on an annual basis and updating as needed and responsible for preparing PEP evaluations in a timely manner;
Reviews management reports, on a daily basis, to determine attainment of work production goals and objectives; confers with management and makes recommendations for resolutions.
Maintain inventory control for supplies and equipment, including receiving supplies and equipment, maintaining records for supplies/equipment received, preparing inventory reports of supplies on hand, ensuring procedures are followed when supplies are requested by and distributed to employees, distributing supplies/equipment to employees, estimating the amount of supplies/equipment that need to be ordered, and notifying the agency buyer when supplies/equipment need to be ordered.
Ensure that the agency’s office space is properly maintained. When maintenance or service is required, contact the supplier/vendor to schedule maintenance, maintain a log of building maintenance tasks, and ensure that the maintenance/service is performed completely. Prepare a report on maintenance/service/repairs needed. This includes facilities/building related items, water coolers, photocopiers, office furniture, and other equipment.
Conduct a complete physical inventory of all supply and material items at the close of the fiscal year (June 30 th ). The physical inventory information will be forwarded to the procurement officer who will be responsible for determining the dollar value of the inventory and reporting the information to the Department of General Services.
Conduct a complete physical inventory of all fixed assets at the close of the fiscal year (June 30 th ). The physical inventory information will be forwarded to the property officer who will report the information to the Department of General Services. Throughout the year, ensure that surplus property is maintained in a secure area until the appropriate disposition can be arranged.