Director, Interoperability Implementation Solutions

Quest Diagnostics Incorporated•Secaucus, NJ

29d•$175,000 - $200,000•Hybrid

About The Position

The Director, Interoperability Implementation Solutions will be centered on establishing implementation methodologies for new interoperability and diagnostic test solutions to enable adoption by early-experience and high priority clients. This person takes on new products and capabilities and, partnering with internal stakeholders and early-experience clients, builds best-in-class delivery capabilities to bring shared value to reality. Adept at engaging across internal and external organizations and willing to roll up their sleeves and drive into details, this leader will focus on delivering an optimized client experience, while providing transparency to executive and customer audiences. This position must be based (hybrid) at one of the following Quest locations: Secaucus, NJ; Schaumburg, IL; Dallas, TX; Lenexa, KS; Tampa, FL; or Chantilly, VA.

Requirements

An undergraduate degree in a technology, business, or related field is required.
At least 8 years of healthcare interoperability leadership experience, with at least 3 years focused on client implementations.
Proven ability to create lasting relationships with internal and external stakeholders.
Ability to understand a dynamic competitive landscape, synthesize customer feedback, and build and adapt a strategy that differentiates Quest in the market.
Decisive and action-oriented, yet collaborative.
Ability to thrive in a fast-paced culture and continuously improving to find creative solutions.
Impeccable integrity, and high ethical standards.
Demonstrated ability to lead complex businesses or product lines to growth through innovation and creativity.
Self-starter, highly motivated individual.
The ability to travel 25% of the time.

Nice To Haves

An advanced degree or MBA is preferred.
Experience in healthcare interoperability in a lab setting is strongly preferred.

Responsibilities

Develop and deliver a program for delivery of new interoperability products, new diagnostic test solutions, and major changes to existing solutions, incorporating early experience, white glove, and streamlined implementation capabilities.
Establish framework founded on the needs of Precision Oncology franchise, supporting current and future delivery of precision oncology diagnostic testing.
Creates overarching implementation methodology ensuring all stakeholder goals are represented, addressed, and measured for success; primary stakeholders include diagnostic test product, franchise and commercial regions, interoperability product, and connectivity implementation teams.
Partner with commercial and diagnostic product teams to prioritize solutions and clients based on solution and client readiness, capture early experience and priority client requirements, align on Develop and deliver a program for delivery of new interoperability products, new diagnostic test solutions, and major changes to existing solutions, incorporating early experience, white glove, and streamlined implementation capabilities.
Partner with Product Management to confirm understanding of customer need, align on scope, manage roadmaps and financials for delivery of both new solutions and expanded / updated capabilities.
Partner with Connectivity Team to operationalize, streamline, and ensure scalability of implementation strategy and methodologies; and enable transition to dedicated implementation teams.
Standardize client intake processes across Quest products and services, accountabilities and cadence across client implementations, and dashboards and reporting to provide accountability and transparency.
Lead early adoption and priority client integrations as part of defining a long-term implementation strategy and capability, and own white-glove integrations for early experience and priority clients.
Act as escalation point for implementation, workflow, technical questions, and work closely with diagnostic test, product solution, and connectivity integration teams to overcome blockers and capture future product enhancements.
Regularly collect and analyze the Voice of the Customer, industry trends, disruptors, and current competition.
Proactively identify short and long-term product/process improvement, bring forward innovative ideas and opportunities as part of collaboration with the team, leads and key business partner.
Promote an environment that encourages collaboration, initiative, continuous improvement, learning and the generation of innovative ideas and solutions.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
…and so much more!