Director, Internal Audit - Third-Party Operations

Nationwide Mutual Insurance•Columbus, OH

5d•$138,000 - $243,000•Hybrid

About The Position

As a team member in Internal Audit at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Role summary: This position will be on Internal Audit’s Third-Party Operations team and a member of the Internal Audit Leadership Team. As a part of this team, you will have the unique opportunity to enhance our risk management and insight capabilities in the evolving and growing third-party domain, providing meaningful audit and advisory results to help leaders meet objectives, minimize risk, and improve business effectiveness and efficiency. If you are experienced in the ever evolving and increasing levels of internal auditing requirements, as well as heightened operational, financial, and strategic risks, we want to hear from you! As part of this role, you will focus on projects pertaining to assurance and advisory engagements across all Nationwide businesses related to third-party operations, Corporate Development impacts and other related adaptive operating models. You will have the opportunity to assess new and/or changing risks (operational, strategic and/or financial), strategically design appropriate audit procedures and deliver impactful insights across a cross‐functional network. To enable Nationwide to serve its members with extraordinary care and to see risks around the corner, Internal Audit uses cutting edge audit practices, leverages deep and trusting relationships with business partners and advanced data & analytics to get insights from big data – all to provide meaningful audit and advisory results that help leaders meet their objectives, minimize risk and improve business effectiveness and efficiency. No two audits are ever the same, and the variety of work assignments provides you with visibility and exposure throughout the entire enterprise. If you have the desire to learn continuously, think critically and can see the big picture, we want to know more about you! As a Director, you'll develop the risk-based audit plan and provide insights based on deep knowledge of the strategic direction of the business, internal auditing practices and the use of digitization. You'll be a recognized risk and control leader, where you will evaluate the soundness, adequacy, compliance, efficiency, effectiveness and customer impacts of operational, financial, technological and governance frameworks within Nationwide. We'll count on you to lead the development, implementation and management of all internal and information systems audit programs throughout Nationwide. As a member of the Audit Leadership Team, you’ll have the opportunity to shape our collective audit strategies and carry those messages back to both your teams and clients. You will interact and drive meaningful dialogue with senior business and technology leaders across the enterprise, where you will have conversations about risks and improvement opportunities, thereby honing your skills in relationship building, listening, advocating for and defending positions, and negotiation.

Requirements

Education : Bachelor’s degree in business, technical or related field preferred.
Experience : Typically, more than 10 years of experience in audit, risk management or a related field.
Skilled knowledge in audit, business and information technology general concepts and theory.
Operational knowledge and application of audit practices to multiple functional areas.
Experience in project management.
Strong critical thinking and decision-making skills for problem-solving and/or opportunity identification and solution recommendation.
Comfortable in ambiguity and experience building new frameworks and processes.
Strong verbal and written communication skills.
Collaborative and comfortable in a cross-functional team environment.
Strong organizational and leadership skills to prioritize multiple tasks and execute audit objectives in a timely manner.
Strong coaching and consulting skills.
Knowledge of internal audit principles and practices; with knowledge of the Institute of Internal Auditors (IIA) International Professional Practices Framework (IPPF) preferred.
Thorough understanding of risks inherent in customer business environments as well as technology environments.
Proven knowledge in project management, people leadership (i.e., managing, training, coaching, and developing individuals and teams).
Well-developed oral and written communication skills and ability to communicate and coach upwards and downwards.
Ability to make decisions on day-to-day operations as well as to think strategically to execute on long term objectives.

Nice To Haves

License/Certification/Designation : Relevant certifications (e.g., CPA, CIA, CISA, CFE, PMP) desired.
Experience in the insurance and financial services industry is preferred.
Advanced degree preferred.
Relevant certifications (e.g., CPA, CIA, CISA, CFE, CPCU, PMP) desired.
Experience in the insurance and financial services industry is preferred.
Knowledge and leadership of continuous improvement, digitization, automation, visualization and data/analytic techniques preferred.

Responsibilities

Partners with leaders and associates across Internal Audit, Enterprise Risk Management and Procurement in development of framework for Third-Party Operations audit engagement management.
Third-Party Operations Engagement Management: Partners with a wide range of business leaders (e.g., ERM, Finance, P&C Operations, NF Operations, Technology, 3rd party vendors) in identifying and assessing risks, evaluating the design and effectiveness of internal controls, and identifying opportunities to enhance quality and efficiency in business processes.
Partners with management and the 2nd line risk functions to evaluate and advise on management oversight (e.g., KPIs, KRIs, reporting, SOC1/2 evaluations).
Ideates on assurance and advisory plans for these operational models and executes a multi-year, risk-based internal audit strategy, including risk assessments, operational risk analysis, control procedures and client communications.
Actively seeks out opportunities to add governance, risk and control value by providing management with insights, foresights and thought leadership to assist in driving efficiency and change throughout the enterprise.
Corporate Development Engagement Management: Partners with a wide range of business leaders (e.g., ERM, Finance, P&C Operations, NF Operations, Technology, 3rd party vendors) in identifying and assessing risks, evaluating the design and effectiveness of internal controls, and identifying opportunities to enhance quality and efficiency in business processes.
Partners with the Integration Management Office, as well as local operational areas and 1st and 2nd line risk management functions to advise on integration governance, day 1 readiness activities, the maturity of operational processes and the ultimate independent operations.
Partners with management and the 2nd line risk functions to evaluate and advise on management oversight (e.g., KPIs, KRIs, reporting, SOC1/2 evaluations).
Leads and contribute to various projects and strategic initiatives.
Understands the strategic plan and key initiatives of the assigned business unit. Based on this understanding, provides valuable input into the audit and advisory planning process by assessing both the business and the technology environment surrounding the audit entity, ensuring a holistic perspective for risks and controls.
Partners with key second line Risk Partners in the design and execution of the audit for increased risk coverage and reduced impact to the organization.
Coordinates and schedules individual audits or advisory projects to efficiently use team/office resources and budget. Ensures leaders of the area being reviewed are advised of timing, scope and nature of audit. Works with senior leaders to obtain their input and confirm what they find most valuable.
Identifies new ways to audit through data analytics, continuous auditing, technology, agile concepts, innovation, design thinking and collaboration using various tools and techniques.
Identifies key control objectives, risks and controls. Develops high-level audit strategy and oversees the development of effective and efficient audit and advisory programs. Uses all tools available to drive the highest value audit, including designing tests of control design and effectiveness, as well as tests of detail.
Contributes to the leadership team by providing a deep level of business acumen, driving the office to become trusted partners, helping Nationwide see around the corner and achieve key performance metrics.
Attracts and retains top talent to deliver effective and efficient projects through strong leadership and talent development. Leads a team of audit professionals to include performance management, talent management, salary management, associate engagement and workforce resource demand management. Operates effectively in a hybrid working environment.
Coordinates accomplishment of tasks required to complete audits. Matches the difficulty of tasks with the appropriate skill sets (including handling vendors in co-sourcing arrangements). Performs tasks of the highest complexity. Plays an active hands-on role in the audit.
Runs multiple assignments simultaneously with a high degree of independence. Ensures audit procedures performed are adequately detailed to support conclusions and work papers are accurately maintained in accordance with record retention policy, policy, and procedures.
Drafts findings and recommendations to help Nationwide mitigate risks, strengthen controls, reduce costs, improve efficiency and enhance the customer experience. In addition, provides ongoing oversight of Management’s remediation efforts.
Summarizes audit findings, recommendations and conclusions in our Audit and Advisory Reports, which are communicated to Office of the Chief Executive Officer members and the Audit Committee. Completes post-audit performance evaluations of all assigned staff on a timely basis. Seeks feedback from staff to enable continuous self-improvement.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire