Director, Interim Housing- Kensington

The People Concern•Lancaster, CA

About The Position

Collaborate with Senior Director to provide leadership and management of the project Oversee and manage the completion of all contractual deliverables, ensuring they are met, if not exceeded, through close oversight of program staff and their wor,k and ensuring compliance with documentation standards Manage Program Managers and provide guidance and support to all team members Provide crisis intervention for clients when necessary, and ensure timely resolution of client complaints Work with all department managers and the Senior Director to ensure that the physical site is well-maintained and safe Cultivate a healthy, supportive team environment that allows all team members to thrive Demonstrate a strong sense of responsibility for the site and lead by example Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and coach staff to do the same Champion harm reduction and trauma-informed care Provide on-call coverage for emergencies, when needed Assist with preparing data for reports to funders, and track other data as needed Ensure implementation of agency policies and procedures Facilitate individual and group meetings as needed/assigned Provide oversight of the daily operations of shelter and assist with the development and implementation of policies, procedures, and systems necessary to maintain high-quality services and to ensure adequate outcomes Lead projects as assigned and work independently to ensure completion Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients Collaborate with other agency programs to provide greater support and assistance to clients Maintain client confidentiality at all times, while following agency, state, and HIPAA laws Ensure that the site provides a robust enrichment program for clients Assist with the budget, procurement, and ordering and stocking of supplies, according to site needs Create and coordinate staff schedules based on site needs. Other duties as assigned

Requirements

Master’s degree in a relevant field strongly preferred, but not required
Bachelor’s degree in a relevant field or equivalent experience required
Minimum two (2) years of supervisory experience required
Minimum of two (2) year experience in case management strongly preferred
Demonstrated knowledge of issues faced by the population served
Strong computer skills: all Microsoft Office programs
Experience in interim housing project management strongly preferred
Skilled in non-violent crisis intervention
Ability to be on-call
Skilled in data collection and electronic databases; experience with HMIS strongly preferred
Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
Critical thinking skills necessary
Strong interpersonal and team building skills to promote collaboration
Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
Ability to effectively lead a diverse team of case managers, attendants, and managers
Understand and infuse Harm Reduction and Trauma Informed Care philosophies within a Housing First methodology throughout the Interim Housing site to ensure that interim housing participants are both supported and successful in ending their homelessness by securing permanent housing.

Nice To Haves

Master’s degree in relevant field strongly preferred, but not required

Responsibilities

Collaborate with Senior Director, Kensington, to provide leadership and management of the project
Contribute to the completion of all contractual deliverables, ensuring they are met, if not exceeded, through close oversight of program staff and their work and ensuring compliance with documentation standards
Manage direct reports (Senior Program Manager, Program Managers) and provide guidance and support to all team members
Provide crisis intervention for clients when necessary, and ensure timely resolution of client complaints
Work with the Senior Director, Kensington to ensure that the physical site is well-maintained and safe
Cultivate a healthy, supportive team environment that allows all team members to thrive
Demonstrate a strong sense of responsibility for the site and lead by example
Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and coach staff to do the same
Champion harm reduction and trauma-informed care
Provide on-call coverage for emergencies, when needed
Assist with preparing data for reports to funders, and track other data as needed
Ensure implementation of agency policies and procedures
Facilitate individual and group meetings as needed/assigned
Provide oversight of the daily operations of shelter and assist with the development and implementation of policies, procedures, and systems necessary to maintain high-quality services and to ensure adequate outcomes
Lead projects as assigned and work independently to ensure completion
Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients
Collaborate with other agency programs to provide greater support and assistance to clients
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Ensure that the site provides a robust enrichment program for clients
Assist with the budget, procurement, and ordering and stocking of supplies, according to site needs
Create and coordinate staff schedules based on site needs.
Other duties as assigned