Director, Insurance Learning and Development

Virtus•Overland Park, KS

About The Position

The Director, Insurance Learning and Development is a senior‑level role responsible for architecting and delivering Virtus’ enterprise training ecosystem. This includes new‑hire onboarding, Property & Casualty technical training, workflow and systems training, client service standards, professional development, and CE‑accredited programming to support licensing requirements. This role will initially focus on building the P&C training program , followed by development of a Benefits curriculum as the business scales. This is a role for someone who wants to both design and deliver , with the autonomy to build a best‑in‑class learning system for a rapidly growing national platform.

Requirements

8–10 years of experience in commercial insurance, with strong P&C expertise.
Demonstrated proficiency in coverage, placement, servicing, workflow design, and technical fundamentals.
Experience in curriculum design, training facilitation, or professional development.
Strong familiarity with state continuing education requirements.
Strong proficiency with Microsoft 365, systems training, and agency management workflows.
Active Property & Casualty license required.

Nice To Haves

CPCU, CIC, or equivalent designation strongly preferred.

Responsibilities

Curriculum Architecture & Development Build structured P&C curriculum covering technical, functional, operational, and professional competencies.
Develop role based learning paths for Account Executives, Account Managers, and Client Account Specialists.
Create a scalable training model aligned with Virtus workflows, systems, and service standards.
Lead future expansion into Benefits training with additional resources.
Training Delivery Facilitate in person, virtual, and hybrid training programs.
Deliver sessions on coverage fundamentals, renewal execution, marketing workflows, client communication, and service excellence.
Coach emerging talent through scenario based learning and skills reinforcement.
CE Accreditation & Licensing Support Obtain and maintain Kansas & Missouri continuing education provider status for Virtus.
Design continuing education eligible courses and manage approvals, attendance tracking, and compliance documentation.
Ensure training programs satisfy regulatory and licensing requirements across jurisdictions.
Onboarding Acceleration Build a standardized 90 day onboarding program for all P&C client facing roles.
Reduce time to productivity through structured learning, assessments, and milestone tracking.
Evaluation , Metrics & Reporting Establish KPIs to measure training effectiveness, competency development, and overall business impact.
Use assessments, feedback, and performance data to improve curriculum and identify skill gaps.
Present insights and recommendations to Executive Leadership.
Cross Functional Collaboration Partner closely with Client Success, Practice Leaders, Producers, and Operations to ensure training aligns with workflows, systems, and service expectations.
Support adoption of new systems, tools, and processes through structured training.
Continuous Improvement & Industry Alignment Regularly update curriculum as markets, regulations, and carrier requirements evolve.
Stay informed on industry trends, emerging risks, and best practices in insurance education.
Foster a culture of learning, accountability, and continuous improvement across the organization.