Director, Insurance Learning and Development

Virtus • Overland Park, KS

6d

About The Position

The Director, Insurance Learning and Development is a senior‑level role responsible for architecting and delivering Virtus’ enterprise training ecosystem. This includes new‑hire onboarding, Property & Casualty technical training, workflow and systems training, client service standards, professional development, and CE‑accredited programming to support licensing requirements.
This role will initially focus on building the P&C training program, followed by development of a Benefits curriculum as the business scales.
This is a role for someone who wants to both design and deliver, with the autonomy to build a best‑in‑class learning system for a rapidly growing national platform.

Requirements

• 8–10 years of experience in commercial insurance, with strong P&C expertise.
• Demonstrated proficiency in coverage, placement, servicing, workflow design, and technical fundamentals.
• Experience in curriculum design, training facilitation, or professional development.
• Strong familiarity with state continuing education requirements.
• Strong proficiency with Microsoft 365, systems training, and agency management workflows.
• Active Property & Casualty license required.

Nice To Haves

• CPCU, CIC, or equivalent designation strongly preferred.

Responsibilities

• Curriculum Architecture & Development
• Build structured P&C curriculum covering technical, functional, operational, and professional competencies.
• Develop role based learning paths for Account Executives, Account Managers, and Client Account Specialists.
• Create a scalable training model aligned with Virtus workflows, systems, and service standards.
• Lead future expansion into Benefits training with additional resources.
• Training Delivery
• Facilitate in person, virtual, and hybrid training programs.
• Deliver sessions on coverage fundamentals, renewal execution, marketing workflows, client communication, and service excellence.
• Coach emerging talent through scenario based learning and skills reinforcement.
• CE Accreditation & Licensing Support
• Obtain and maintain Kansas & Missouri continuing education provider status for Virtus.
• Design continuing education eligible courses and manage approvals, attendance tracking, and compliance documentation.
• Ensure training programs satisfy regulatory and licensing requirements across jurisdictions.
• Onboarding Acceleration
• Build a standardized 90 day onboarding program for all P&C client facing roles.
• Reduce time to productivity through structured learning, assessments, and milestone tracking.
• Evaluation, Metrics & Reporting
• Establish KPIs to measure training effectiveness, competency development, and overall business impact.
• Use assessments, feedback, and performance data to improve curriculum and identify skill gaps.
• Present insights and recommendations to Executive Leadership.
• Cross Functional Collaboration
• Partner closely with Client Success, Practice Leaders, Producers, and Operations to ensure training aligns with workflows, systems, and service expectations.
• Support adoption of new systems, tools, and processes through structured training.
• Continuous Improvement & Industry Alignment
• Regularly update curriculum as markets, regulations, and carrier requirements evolve.
• Stay informed on industry trends, emerging risks, and best practices in insurance education.
• Foster a culture of learning, accountability, and continuous improvement across the organization.

Benefits

• Market-leading compensation and bonus programs
• 401(k)
• Health, dental, and vision
• Unlimited PTO
• Continuous professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees