Director, Information Technology - Central (A)

University of Miami•Coral Gables, FL

28d

About The Position

The Director, Information Technology - Central oversees the design and engineers the delivery of innovative products in the patient and employee digital experience landscape. Moreover, the incumbent manages the entire product life cycle from planning to execution in support of organizational strategy and objectives. Researches and analyzes market conditions and identifies key consumer trends and opportunities for product innovation/enhancements.

Requirements

Bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field required.
Minimum 5 years of experience in product management, identity and access management (IAM), or related technology leadership roles preferred.
Demonstrated experience leading enterprise-scale IAM implementations, including SSO, MFA, lifecycle management, and governance.
Prior experience managing or mentoring technical professionals such as Identity Architects, Engineers, or Administrators.
Proven success developing and executing product roadmaps, balancing technical depth with user-centric delivery.
Experience working in hybrid or multi-cloud environments (Azure AD, AWS IAM, GCP Identity) and integrating IAM systems with enterprise platforms (e.g., Workday, ServiceNow, ERP).
Deep understanding of identity standards and protocols such as SAML, OAuth, OIDC, SCIM, and LDAP.
Strong knowledge of identity governance, access provisioning workflows, and risk management frameworks.
Ability to translate complex technical concepts into business-aligned strategies and actionable product roadmaps.
Exceptional communication, collaboration, and stakeholder engagement skills across technical and non-technical audiences.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.
Ability to recognize, analyze, and solve a variety of problems.
Proficiency in computer software (i.e., Microsoft Office).
Ability to work independently and/or in a collaborative environment.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Master’s degree in business administration, Information Security, or related discipline preferred.
Prior experience with Sailpoint preferred.
Demonstrated leadership in fostering cross-functional partnerships and driving adoption of secure identity practices.

Responsibilities

Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.
Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them.
Behaves as the voice of the user inside product development teams. Actively engages in user research, understands user goals and pain points and communicates your in-depth customer knowledge.
Analyzes quantitative data to determine which plans are most successful and identifies new product opportunities and works closely with other Product Managers, Vendors, User Experience, Design and Development to define the Product Vision, Roadmap and Release Plans.
Defines and prioritizes the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.
Collaborates with Marketing, Communications, Operations, and other partners as needed to define and execute on go-to-market activities, ensures user adoption, and identifies and measures user utility.
Creates product specifications as needed: wireframes with support from UX team, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories and acceptance criteria, personas, and any other agile artifacts that will serve as a communication bridge between customers and the development team
Functions as the Product Manager for a cross-functional development team, managing the entire feature and product life cycle from planning through development and launch
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. Adheres to University and unit-level policies and procedures and safeguards University assets.
Leads the strategic vision, roadmap, and lifecycle management of the University’s Identity and Access Management (IAM) products and services, ensuring secure, efficient, and user-friendly identity experiences across the enterprise.
Oversees the IAM technical staff, providing leadership in the design, implementation, and continuous enhancement of IAM systems, including authentication, authorization, provisioning, and identity governance.
Partners with IT Security, Compliance, Human Resources, and Enterprise Applications to ensure alignment between identity services and organizational policies, regulatory requirements, and business objectives.
Defines and prioritizes IAM product features and capabilities, translating institutional needs into clear product requirements and success metrics.
Directs product lifecycle activities for IAM services, including requirements gathering, design, testing, deployment, adoption, and performance evaluation.
Ensures integration and interoperability of IAM solutions with enterprise platforms, cloud environments, and third-party systems (e.g., Workday, Active Directory, Azure AD, ServiceNow, etc.).
Drives user experience improvements for identity-related processes such as onboarding, account provisioning, password management, and single sign-on (SSO) access.
Develops and maintains robust identity governance frameworks, including role-based access control (RBAC), multi-factor authentication (MFA), and privileged access management (PAM).
Establishes and monitors key performance indicators (KPIs) and service-level objectives (SLOs) to measure IAM system reliability, adoption, and compliance effectiveness.
Serves as product owner for IAM-related initiatives within the University’s digital ecosystem, balancing technical feasibility, risk, and business value.
Champions awareness and adoption of IAM best practices across departments, ensuring that identity management remains a secure and enabling foundation of the University’s digital strategy.
Stays abreast of emerging identity trends, technologies, and regulatory changes, advising leadership on opportunities for innovation and risk mitigation.