Director, Information Security & End User Computing (EUC)

Alcami Corporation•Durham, NC

2d•Onsite

About The Position

At Alcami, we deliver reliable solutions that unlock the potential of transformative medicines from discovery to commercialization, through trusted partnership with our clients, recognized industry expertise and proven regulatory track record. Are you interested in joining our team? Job Summary The Director, Information Security & End User Computing (EUC) is a senior IT leader responsible for safeguarding Alcami’s information assets, overseeing enterprise security programs, and managing all end-user computing services and support functions. This role leads teams across security operations, infrastructure protection, and EUC support, ensuring reliable, secure, and high-quality technology experiences for all employees. The Director is expected to coach, develop, and grow technical talent while driving operational excellence, resilience, and continuous improvement across their areas of responsibility. On-Site Expectations 100% on-site position. 1st Shift: Monday - Friday, 8:30am - 5:30pm.

Requirements

Bachelor’s degree in a related field; equivalent experience considered.
12+ years of experience in IT, including significant experience in Information Security and EUC operations.
6+ years of leadership experience managing technical teams.
Deep expertise in security architecture, risk assessment, vulnerability management, and cloud security.
Experience managing enterprise EUC environments, endpoint security, and Microsoft 365.
Strong communication, customer engagement, and cross-functional collaboration skills.
Proven ability to build high-performing teams and drive operational excellence.
The ability to obtain and maintain a U.S. government issued security clearance is required.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Must have experience with the following: Cloud expertise, and the ability to teach Mobile experience SCADA, infrastructure protection, and/or engineering experience
Must be eligible to obtain a sensitive clearance – Position of Public Trust – and may be required to obtain a higher security clearance.
Ability to manage responsibility for security assessments of a variety of applications or domains, to include cloud computing, and to manage several project/initiatives of large size, complexity, and risk.
Demonstrated proficiency in implementing security controls, conducting risk assessments, and documenting compliance measures based on NIST RMF and ISO standards to meet organizational and regulatory requirements.
Demonstrated proficiency in successfully evaluating and supporting documentation, validation, and accreditation processes necessary to assure that new and existing information technology (IT) systems meet the organization's information assurance (IA) and security requirements.
Demonstrated proficiency in ensuring appropriate treatment of risk, compliance, and assurance from internal and external perspectives.
Demonstrated ability to support development of actionable security blueprints, principles, models, designs, standards, and guidelines to ensure enterprise IT architecture and support is consistent, usable, secure and adds value to the business.
Experience with network and vulnerability scanning tools and technologies to interrogate systems for configuration and status.
In-depth understanding of security architecture principles and best practices to design, implement, and maintain secure IT infrastructures in alignment with corporate policies and compliance standards.
Experience in computer forensic techniques.
Excellent technical knowledge of mainstream security technologies and understands operation of them, such as network security appliances, Intrusion Detection Policies, identity and access management (IAM) systems, anti-malware solutions, antivirus solutions, automated policy compliance tools, desktop security tools, CASB, Email Protection, DNS filtering, IPS/IDS, XDR, and Vulnerability Management.
Expert knowledge of Microsoft product-based systems.
Strong knowledge of Service Now administration.
Strong knowledge of application deployment, OS deployment, OS patching, and inventory management.
Demonstrated experience in advanced troubleshooting of computer hardware and software.
Excellent communication and interpersonal skills.
Strong technical skills for area managing.
Strong business acumen.
Strong understanding of company SOPs, and regulatory guidance documents.
Strong knowledge of safety procedures and quality compliance for assigned area.
Strong knowledge of cGMP requirements.
Strong experience with client audits.
Excellent analytical and problem-solving skill, with the ability to think strategically.
Strong attention to detail as well as time and resource management.
Good presentation skills.
Strong personnel and professional integrity and trustworthiness with strong work ethics and the ability to work independently with some direction.
Promote a safe environment for work.
Comply with the general policy of the company.
High level of personnel and professional integrity and trustworthiness with strong work ethics and the ability to work independently with minimal direction.
Ability to develop and manage a high-performance team focused on quality, accountability, and meeting and exceeding expectations.
Communicate well orally both for internal customers and team members as well as external customers.
Ability to write reports and business correspondence.
Ability to listen and respond well to external customers, partners, and colleagues at all levels.
Highly goal and result oriented.
Prioritizes tasks according to business objectives and can pursue several objectives simultaneously.
Can work independently with a high degree of self-motivation.
Knows how to obtain support from different collaborations.
Tackles problems with enthusiasm and curiosity.
Treats colleagues at all levels with respect.
Very effective listening skills with the ability to hear attentively and process information correctly.

Nice To Haves

CISSP or equivalent security certification preferred.

Responsibilities

Information Security Leadership Serve as Alcami’s Information Systems Security Officer (ISSO) and lead enterprise security governance, assessments, and compliance programs.
Manage security risk assessments across applications, cloud environments, and infrastructure.
Maintain continuous security monitoring, vulnerability management, and incident response readiness.
Oversee documentation and controls aligned with NIST RMF, ISO standards, and applicable regulatory frameworks.
Partner closely with the CIO, CISO (if applicable), and other business leaders to strengthen Alcami’s security posture.
Contribute to COOP/DR strategy and ensure security considerations are embedded across all technology operations.
End User Computing (EUC) Leadership Lead the EUC function, including Service Desk, desktop support, endpoint management, mobile devices, and collaboration tools.
Oversee deployment, configuration, and lifecycle management of laptops, desktops, mobile devices, peripherals, printers, and standard office applications.
Ensure timely, high-quality support for all users, with strong SLAs, KPI tracking, and a culture of ownership.
Manage endpoint security controls, patching, and compliance across all devices.
Drive standardization of images, device configurations, and application delivery.
Strengthen ITIL-aligned service processes, change management discipline, and incident/problem management routines.
Oversee Microsoft 365 administration in partnership with relevant infrastructure teams.
People Leadership & Operations Recruit, develop, mentor, and retain high-performing teams across Security and EUC.
Establish a culture of accountability, continuous learning, partnership, and proactive communication.
Build operational roadmaps, establish strategic objectives, and manage departmental performance against goals.
Develop and manage annual budgets for Security and EUC.
Represent IT in cross-functional meetings and partner with customers across the organization to drive value.
Continuous Improvement & Technical Leadership Drive innovation, process optimization, and automation across both Security and EUC operations.
Provide technical guidance for troubleshooting complex security, infrastructure, and EUC issues.
Maintain strong knowledge of emerging technologies, vulnerabilities, and best practices.
Support audits, client assessments, and regulatory inspections.