Director, Human Resources – UDX (Digital & Technology)

Universal Orlando•Orlando, FL

About The Position

As Director, Talent & Culture for Universal Destinations & Experiences, you will serve as a strategic advisor, capability builder, and experience creator, directly aligning talent and organizational strategies with business goals. This role partners closely with executive leadership to influence change, build critical capabilities, and drive a people-first culture through integrated talent solutions, organizational transformation, and cultural evolution. This role provides direct support to the UDX Digital & Technology Division as well as the NBCU Operations & Technology team that provides services to UDX. In this role you will enable and lead transformational HR/T&C initiatives across the organization—serving as a critical connector between business strategy, talent priorities, and change execution—ensuring enterprise-wide impact and sustainable value realization. Experienced leader with direct reports in a Human Resource Business Partner capacity required.

Requirements

Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field required; master’s degree or HR certification (e.g., SHRM-CP or SCP) preferred.
8+ years of progressive HR leadership experience, including significant experience as a strategic HR Business Partner.
Proven ability to partner with diverse client groups, HR COE, and key business partners in a global matrix organization.

Nice To Haves

Prior experience supporting digital and technology clients and/or corporate functions, preferred.

Responsibilities

Strategic Business Partnership Serve with integrity as a trusted advisor to business leaders, understanding their strategies, operations, and financial drivers to inform HR actions.
Align talent and workforce strategies with current and future business needs, ensuring workforce readiness and organizational agility.
Influence business decisions through data-driven insights, leveraging talent intelligence, market trends, and workforce analytics.
Transformation Leadership Support and manage the T&C/business transformation roadmap, ensuring alignment with broader business transformation goals and culture shifts.
Oversee value realization, change management, and portfolio integration, ensuring measurable impact and adoption of transformation behaviors.
Partner with Initiative Owners and Module Owners to drive cross-functional collaboration, resolve roadblocks, and deliver expected business outcomes.
Change Leadership & Communication Lead enterprise-wide change management efforts, supporting cultural adoption of transformation behaviors and continuous improvement.
Coordinate with Corporate Communications to develop and execute strategic communication plans that ensure alignment, engagement, and transparency across all levels of the organization.
Work closely with TD to determine learning, training, and enablement strategies to support leader and team adoption of new ways of working.
Talent Strategy & Capability Building Partner with business leaders and COEs to assess and close gaps in talent and leadership capability; build robust succession pipelines aligned with business priorities.
Champion contemporary HR/T&C practices, including performance management, leadership development, and employee engagement.
Promote and model inclusive leadership, ensuring diversity, equity, and belonging are embedded in all HR and business initiatives.
Organizational Effectiveness Partner with business leaders and COEs to optimize organization design, team structures, and ways of working.
Use diagnostic tools and employee feedback to shape high-impact solutions that improve effectiveness, performance, and engagement.
Continuously challenge the status quo, bringing fresh, external perspectives to drive innovation in T&C practices.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.