Director, Human Resources Business Operation
About The Position
Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact - innovating at the speed of life. Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we're committed to hiring and developing from within. You'll thrive in a culture of belonging where you and your unique viewpoint matter. Learn about the Danaher Business System which makes everything possible. The Director, Human Resources Business Operation, manages Workday Human Capital Management (HCM) operations for the Americas. This role will manage the Workday tiered support team while maintaining global alignment with peers & others. This role ensures effective daily management, KPI installation & monitoring and continuous improvement of the Workday HCM technology solutions aligned with operational needs. This role would involve the alignment of other regional leaders in HR Technology Operations & Service Delivery. This position will report to the Senior Director, HR Technology (Global Process Owner) and is part of the Corporate HR Technology Operations organization. While we will consider a remote work arrangement for this role, our preference is onsite at our global headquarters in Washington, DC. In this role, you will have the opportunity to: Work with HR Technology Operations Leadership Team to install a "follow the sun" support process by hiring, training and installing a global team with direct oversight for the Americas team Partners with Danaher Operating Companies (OpCos) to translate business needs into system solutions and Workday enhancements that improve efficiency and user experience Lead a team of Workday support technicians across differentiated tiered support levels to ensure the efficient and effective resolution of break/fix issues Effectively train, monitor & manage tiered support teams Upkeep Job Aids & refine/harmonize standard work to drive streamlined and automated HR processes through Workday Partner with HRIT team to create a seamless case escalation & resolution process across functions for excellent end-to-end Workday support Install operational metrics/KPIs for functional reporting and team daily management to monitor efficiency and effectiveness
Requirements
- Minimum requirement of a bachelor's degree, preferably in Information Systems, Human Resources or related field of study
- Have experience with Workday HCM, ServiceNow or similar platforms including configurations, business processes and reporting
- Understand Shared Services environment and technology automation including manager/employee self-service, artificial intelligence (AI), and/or machine learning (ML)
- Experienced in case management technologies such as ServiceNow
- Drive customer experience excellence
Responsibilities
- Work with HR Technology Operations Leadership Team to install a "follow the sun" support process by hiring, training and installing a global team with direct oversight for the Americas team
- Partners with Danaher Operating Companies (OpCos) to translate business needs into system solutions and Workday enhancements that improve efficiency and user experience
- Lead a team of Workday support technicians across differentiated tiered support levels to ensure the efficient and effective resolution of break/fix issues
- Effectively train, monitor & manage tiered support teams
- Upkeep Job Aids & refine/harmonize standard work to drive streamlined and automated HR processes through Workday
- Partner with HRIT team to create a seamless case escalation & resolution process across functions for excellent end-to-end Workday support
- Install operational metrics/KPIs for functional reporting and team daily management to monitor efficiency and effectiveness
Benefits
- Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
- Whether it's a health care program or paid time off, our programs contribute to life beyond the job.
- Check out our benefits at Danaher Benefits Info.
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
