Director HR Shared Services

MGM Resorts • Las Vegas, NV

2d

About The Position

The Director of HR Shared Services (HRSS) is responsible for developing and implementing the strategic vision for delivering HR services across all MGM employees. This role provides daily leadership to a team of HR generalists and specialists, overseeing staffing, training, and performance management to ensure operational excellence. The Director establishes and maintains Service Level Agreements (SLAs), designs processes to achieve service delivery goals, and tracks performance against established standards. In alignment with MGM Resorts International’s Mission, Vision, and Values, this role champions initiatives that promote employee engagement and foster a culture of open communication.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Minimum 3 years of management experience in a high-volume HR Shared Services environment required.
• Strong leadership and decision-making skills with a proactive, solutions-oriented management style focused on delivering ROI.
• Demonstrated ability to build and sustain strong internal partnerships across a large, multi-unit organization.
• In-depth knowledge of HR operations and practices, including generalist experience and expertise in shared services models.
• Excellent interpersonal, customer service, and communication skills (verbal and written), with fluency in English.
• Ability to perform under pressure in a fast-paced environment, with flexibility for U.S. travel and the physical stamina to meet job demands.

Responsibilities

• Lead HR Shared Services operations by defining strategy, delivering a best-in-class employee experience, and driving performance through service level agreements (SLAs) and key operational metrics.
• Enhance HR technology and case management systems to streamline processes, automate workflows, and expand self-service capabilities for real-time support.
• Collaborate with enterprise stakeholders to align HR services with evolving business needs and shape a cohesive, company-wide employee experience.
• Develop and lead a high-performing team, fostering a culture of growth through ongoing training, development, and leadership support.
• Ensure compliance with all applicable labor laws, gaming regulations, and internal policies through rigorous process governance and oversight.
• Communicate the HR Shared Services vision and complex concepts effectively across all levels of the organization, adapting messaging to varied audiences.
• Provide strategic guidance to HR leaders enterprise-wide to ensure consistent execution of Shared Services practices and a unified employee experience.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees