Director, HR Operations

New York Public Radio•New York, NY

34d•$120,000 - $140,000•Hybrid

About The Position

Reporting to the VP, Human Resources, the Director, HR Operations is a central, high-impact member of the HR team. Bringing a strong operational mindset and a passion for identifying and addressing inefficiencies, the person in this role serves as the organizational lead for compensation & benefits administration, HR policy administration, employee data systems, and compliance such as onboarding, employment verification and leaves of absence. This position will also lead and support the development of one operations support role.

Requirements

At least 10 years’ experience in Human Resources, with a strong HRIS, compensation and benefits administration background
In depth knowledge of relevant human resources policies, regulations, principles, procedures and legislative provisions governing benefits, hiring, equal employment opportunity and administration required
High level of proficiency in Google Suite, Microsoft Office, and Excel, including formulas, VLOOKUP and pivot tables
Previous experience coaching and developing direct reports
Exceptional analytical, written, and verbal communication skills
Confidence and courage to effectively engage in and manage conflict without compromising relationships
High level of comfort presenting complex information to a variety of audiences.
The ability to work on and prioritize multiple tasks, self-manage and deliver high quality work product
Demonstrated discretion when working with confidential information
Highly organized, detail-oriented, and data-driven, with the ability to manage multiple priorities in a fast-paced, evolving environment.
Demonstrated ability to lead and champion process improvement initiatives

Nice To Haves

Experience evaluating and implementing emerging HR technologies (automation, analytics, and employee self service platforms) preferred
Experience working in and supporting a unionized employee population preferred

Responsibilities

Oversee the integrity, accuracy, and compliance of all HR data within the Human Resources Information System (HRIS) and ancillary HR systems.
Manage the regular generation of scheduled reports and develop custom reports and strategic dashboards to provide key stakeholders with actionable data for decision-making.
Administer and maintain system codes, tables, workflows, and custom fields within HR systems.
Lead system/process improvement initiatives and create innovative solutions, maintaining up-to-date documentation of all current HR operations processes and procedures.
Manage the seamless flow of data between the HRIS and external vendors, monitoring weekly interfaces to ensure accuracy of demographic and enrollment data.
Manage the timely and accurate processing of all employee changes (e.g., new hires, terminations, leaves) in applicable HR systems.
Ensure compliance with data privacy and security regulations, maintaining confidentiality and integrity of sensitive HR data.
Oversee employee records management, including digital employee folders and secure documentation processes, as well as managing and ensuring employee data integrity in our HRIS.
Lead headcount management, including organizational charts and workforce planning documentation.
Manage the administration of New York Public Radio's employee benefits and compensation programs, including health and welfare plans and retirement plans.
Lead the annual open enrollment process for union and non union staff.
Develop and implement comprehensive benefits education opportunities to promote understanding and plan utilization.
Partner with benefits brokers and vendors to ensure data accuracy, timely enrollments, and ongoing plan compliance, ensuring offerings are comprehensive, competitive and high-quality.
Manage New York Public Radio’s wellness program, including budget management and the scheduling of all related events.
Oversee the review of monthly benefits invoices for accuracy, coordinating directly with carriers to identify and reconcile discrepancies.
Manage employee leaves of absence, ADA accommodation requests, and workers' compensation claims; process unemployment claims as needed.
Manage the process for responding to complex or escalated employee inquiries regarding benefits, internal policies, and procedures.
Track and manage employee leaves of absence, ensuring coordination with payroll, benefits continuation, and compliance with applicable policies
Design, implement and continuously improve compensation frameworks and benefit programs.
Update compensation ranges and benchmarks as needed
Provide guidance and level/compensation recommendations for new hires, promotions and adjustments
Oversee the operational logistics of the company’s performance, promotion, and bonus review processes.
Oversee and manage the new hire onboarding and orientation experience to ensure a seamless integration for all new employees.
Maintain HR documentation, including employee handbooks, policies, and procedural guides, ensuring they reflect company values and are easy to access and understand.
Lead regular audits to ensure data integrity, accuracy, and regulatory compliance across all HR operational areas.
Anticipate and adequately prepare the organization for regulatory changes (labor law, benefits, union requirements) that impact staff.
Oversee the accurate and timely generation of offer letters for new hires.
Serve as a liaison between the HR and Finance to ensure accurate and timely bi-weekly payroll processing and benefit deductions for union and non union staff.
Audit employee data for payroll accuracy, manage corrections, and respond to discrepancies or escalations.
Maintain a clear calendar of payroll and benefits deadlines, ensuring all stakeholders are aligned and deliverables met.