Director, Head of Marketplace Operations, US&C Mobility
About The Position
The Head of Marketplace plays a pivotal role in shaping the future of Uber Mobility. You'll be the force behind a strong, balanced marketplace, one that fuels growth and elevates the experience for both riders and drivers. From uncovering insights to influencing product strategy to building scalable tools and processes, you'll help create the conditions for a vibrant, efficient marketplace. As Director, you'll lead the KPIs that define marketplace performance pricing, health, reliability, incentives, surge strategy, matching, and fares. The role demands technical chops, a builder's mindset and an operator's discipline.
Requirements
- 10+ years of relevant experience crafting strategy, building products, running operations in consulting, analytics, tech, or related field
- 5+ years of people leadership experience
- Exhibits exceptional business judgment and critical thinking, using data to identify top priorities and shape strategic direction
- Brings deep analytical strength, including quantitative analysis, modeling, experimentation, and insight generation
- Thinks strategically with a clear grasp of the operating environment, anticipating challenges and maintaining a competitive edge
- Solves complex problems by diving into data to understand rider and earner behavior and uncover what drives engagement
- Operates with executional excellence, building effective roadmaps and delivering high-quality launches, fixes, and processes
- Drives growth creatively through experimentation, iteration, and a data-driven mindset.
- Leads and develops teams with high energy, empathy, and strong EQ, while navigating cross-functional environments and building trusted partnerships
- Influences effectively, communicates clearly, embodies Uber's values, and brings a resilient, GoGetIt mindset focused on winning for the people we serve
Responsibilities
- Create Marketplace Strategy
- Set a clear vision and roadmap for the Marketplace that guides the team's long-term direction
- Translate Uber's broader goals into an actionable operational strategy with clear objectives
- Use insights from rider and earner behavior to shape the regional marketplace strategy
- Partner with tech teams to design solutions that strengthen markets and products
- Define the priorities and scope for the sub-teams within the function
- Support Marketplace for Growth Bets
- Partner with growth bet leaders and build marketplace architecture for new SAMs that we plan to build for
- Defining scale-up strategies, experimentation plans, pricing and incentive models, and early operating playbooks that allow Uber to enter and scale categories with clarity and speed
- Drive the success of growth bets marketplaces through tight performance tracking, rapid issue resolution, and strong cross-functional alignment, ensuring new SAMs reach product-market fit, deliver healthy unit economics, and integrate seamlessly into the broader Mobility business
- Marketplace Execution & Optimization
- Lead key initiatives across pricing, incentives, matching, and marketplace health
- Improve throughout/ ROI by applying global and local best practices
- Collaborate closely with Product and Tech to optimize marketplace parameters and build better tools
- Standardize processes and drive throughput gains through local optimizations and new tech
- Leadership & Stakeholder Management
- Lead and develop a high-performing team, setting a high bar for impact
- Foster a culture focused on growth, ownership, and continuous improvement
- Work closely with cross-functional partners to pursue high-value opportunities
- Navigate a matrixed environment with strong, solutions-oriented stakeholder management
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
