Director / GM, DashPass Strategy & Operations

DoorDash USA•Los Angeles, CA

About The Position

You will lead benefits strategy and execution for one of our highest priority marketplace businesses, DashPass, partnering with a large cross-functional team leading customer acquisition, increasing customer value, increasing profitability and more. You will be responsible for creating best-in-class experiences for our customers. You will be expected to apply your deep expertise and keep your finger on the pulse of industry best practices, benchmarks, and the latest approaches to bring true innovation.

Requirements

Track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company-wide impact.
Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
“Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You’re a playmaker.
Clarity of thought – you can articulate a clear vision to cross-functional partners.
Skilled executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders.
Strong leadership and maturity to build (attract, hire, retain) and scale a world-class organization.
Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism.
Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
Customer and experience orientation.
10+ years of relevant management experience, ideally within a Marketplace or Subscription-focused business and/or founder experience

Responsibilities

Invent the future of local commerce.
Drive “visible from space” impact that takes DoorDash to new heights.
Manage, develop, and hire a team of all-stars.
Drive DashPass’ definition, strategy, and long-term vision.
Partner closely with cross-functional teams.
Communicate strategy, benefits, and results to all audiences - within teams, to the management team, etc.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)