GM - Operations

Hulcher Services Inc•Chicago, IL

About The Position

General Summary: This position is responsible for directing and coordinating the activities of the Operations, Environmental Remediation, Sales & Marketing, Estimating, Safety, and Mechanical Departments on a territory comprised of multiple divisions to obtain optimum efficiency and economy of operations and maximize profits. Positions reporting to this position: Senior Division Managers, Division Managers, Sales Managers, and others who supervise employees in the operations.

Requirements

Requires bachelor’s degree and/or 7 or more years of related administrative, training, operations, mechanical, safety and leadership experience.
Valid driver's license.
7 or more years of related administrative, training, operations, mechanical, and safety and leadership experience.
Extensive knowledge and understanding of company systems and practices, railroad operations, wrecking, mechanical, hazardous materials or environmental services, and administrative systems.
Must be able to travel 50% of the time.
Driving for extended periods.
On call 24/7 unless on scheduled for time off.

Responsibilities

Take ownership of the Safety Program for each Division, including responsibility for: Training, Coaching, Root Cause Analysis, Incident Investigation, Enforcement of Safety rules and procedures both in the shop and on jobs
Responsible for Mechanical preventative Maintenance program for each Division, including: Oversight, Training, Guidance, Monitor Compliance
Accountability for the People Cornerstone including: Staffing and Recruiting, Training and Cross Training, Ensure consistent management of people, Retention, including managing of time off programs including Stress Days
Responsible for Management of SDMs
Responsible for Asset Utilization for each Division including: Diversification, Awareness of and responding to Competition in your markets
Financial Growth and Profitability
Monitor utilization of every piece of equipment
Monitor and efficiently manager utilization of labor
Ensure proper staffing levels
Appraise Quality and Image of facility: Division being operated at an acceptable level, Audit worthy at all times, Ensure quality of product is exceptional
Customer Satisfaction – Solicit and gain sincere feedback
Responsible completion, quality, and timely submission of daily updates
Ensures quality service to customers is provided; endeavors to expand business opportunities through quality, efficiency and cost control efforts
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Determines and reviews staff requirements
Participates in recruiting, interviewing, hiring, and training employees
Appraises performance including RREs and PDPs and/or PIPs when appropriate
Rewards and disciplines employees
Addresses complaints and resolves problems for employees and customers
Reviews and/or conducts analysis in order to plan responses to market and customer needs
Determines and reviews goals/objectives of area of responsibility and individuals assigned in order to provide customers needs
Prepares, implements, and monitors proper allocation and scheduling of personnel in order to respond to customer/market needs in emergency and non-emergency basis
Coordinates with Safety, Human Resources, and other Departments; recommends changes and improvements
Maintains frequent contact with management staff and representatives
Ensures compliance with company policies and practices
Ensures implementation and compliance with philosophy of mechanical program
Directs sales activities through sales staff and marketing
Analyzes sales statistics to formulate strategy and to assist in promoting sales
Maintains frequent contact with customers to promote sales, solves problems, and determine satisfaction
Participates in short/long term market strategy development
Provides checks/balances to bid processing ensuring profitability and quality control
Assists in developing and use of budget/fiscal and inventory control programs that maximize cost control and goal attainment for the system
Evaluates performance of area of responsibility and subordinates
Ensures administrative requirements are completed in a timely manner
Mentors and assists in training of General Manager candidates and trainees
Plans/forecasts succession for all positions
Develops, promotes and executes developmental plans
Performs other incidental and related duties as required