Director, Global Talent Acquisition Operations & Infrastructure

Crunchyroll, LLC•Los Angeles, CA

5d•Hybrid

About The Position

Crunchyroll is building the global home for anime. As we scale across markets, functions, and geographies, we are looking for a Director, Global Talent Acquisition Operations and Infrastructure to architect and lead the enterprise operating model for Talent Acquisition. Reporting to the Head of Talent Acquisition, this executive leader will design and operationalize the global infrastructure that enables disciplined, data-driven, and scalable hiring. You will carry enterprise accountability across talent systems architecture, analytics, governance, workforce planning, global contingent workforce strategy, global mobility, and operational risk management. This is not a maintenance role. It is a transformation mandate. You will serve as the architect of the global TA operating model and is accountable for: Define the long-term Talent Acquisition infrastructure roadmap Establish governance frameworks across global hiring Ensure systems, processes, and talent operations scale with business growth Position TA as a proactive, data-informed partner to Finance, HR, IT, and business leadership Drive operational maturity from tactical execution to predictive workforce intelligence

Requirements

12+ years of progressive Talent Acquisition and / or Human Resources Operations experience, with 8–10+ years in HR / TA Operations leadership.
Demonstrated success architecting global TA operating models in complex, high-growth environments.
Expertise in Greenhouse or comparable applicant tracking system and enterprise HRIS integrations (Workday preferred).
Experience building executive-level workforce analytics and forecasting frameworks.
Experience overseeing global contingent workforce MSP/VMS programs and mobility strategies.
Financial acumen and comfort partnering with Finance, Legal and IT.
Executive presence with the ability to influence cross-functional senior leaders.

Nice To Haves

Experience in technology-enabled, media, entertainment, or comparable industries.

Responsibilities

Global TA Systems & Infrastructure Architecture
Oversee enterprise strategy and optimization of Greenhouse (ATS), including workflow governance, reporting integrity, adoption standards, and scalability.
Architect seamless integration between Greenhouse and Workday (system of record) to ensure real-time, decision-grade data.
Oversee the full TA technology ecosystem including CRM, assessment tools, automated interview scheduling, reference checks and emerging AI capabilities.
Establish clear tool governance, evaluation standards, and investment prioritization aligned to global scale.
Lead responsible, compliant implementation and guardrails for Generative AI across sourcing, analytics, and candidate engagement.
Data, Analytics & Executive Workforce Intelligence
Design and lead a global TA analytics strategy, including executive dashboards and business-aligned reporting regularly.
Develop predictive hiring capacity and workforce forecasting models aligned to multi-year business plans.
Synthesize and package complex, multi-source recruiting data into concise, compelling quarterly executive narratives to be presented from the Head of TA to HR and business leadership.
Elevate reporting from transactional data to strategic insight.
Strategic Workforce Planning Partnership
Play an active role in a cross-functional workforce planning cadence with the Head of TA and partners across Finance, HRBP, and IT.
Build structured annual and quarterly hiring alignment processes.
Ensure forward visibility into hiring demand, geographic distribution, and talent mix evolution.
Ensure hiring velocity aligns to business growth and financial guardrails.
Global Contingent Workforce Strategy & Governance
Oversee enterprise governance of global contingent workforce programs, including MSP and VMS oversight across all operating regions.
Establish clear classification standards and risk mitigation frameworks globally.
Define structured conversion pathways, cost governance models, and performance visibility for contingent talent.
Partner with Legal, Finance, and HR to ensure disciplined, compliant engagement across global jurisdictions.
Develop global manager education frameworks clarifying contingent engagement standards and boundaries.
Ensure contingent strategy aligns to workforce planning, cost optimization, and global growth priorities.
Global Mobility & Relocation Strategy
Lead global mobility strategy, including immigration, visa sponsorship, domestic and international relocation programs.
Design scalable mobility frameworks supporting growth in the US, India, Mexico, UK, and other emerging markets.
Ensure compliance with local labor regulations and immigration laws across regions.
Oversee relocation vendor partnerships, cost management, and candidate experience related to mobility.
Align mobility planning with workforce forecasting to reduce late-stage hiring friction.
TA Operations Pod Leadership
Build and lead a high-performing TA Operations pod, including professionals across:
Talent Systems and Reporting
Contingent Workforce management
Global Mobility
Talent Acquisition Coordinators
Define clear scope, SLAs, and accountability across the full hiring lifecycle.
Drive automation, workflow optimization, and process scalability.
Develop capability frameworks and career pathways for the Talent Operations function.
Build succession plans and bench strength within the TA Ops organization.
Process Design & Global Operating Model
Define global vs. regional operating model boundaries and accountabilities.
Establish governance frameworks that balance rigor with speed.
Drive consistent standards across regions while preserving local nuance.
Build scalable process frameworks that support predictable hiring velocity.

Benefits

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!

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