Director, Global Retail Performance

Tiffany & Co.•New York, NY

10h•$165,000 - $230,000•Onsite

About The Position

The Director, Global Retail Performance reports to Vice President, Retail Excellence and works closely with the zone Retail Performance roles. In strong collaboration with the retail excellence team, in particular Retail Learning, Retail Operations and Client development, he/she will measure the impeccable execution of the unique Tiffany Client experience and ensure all strategies are executed via a 360 approach. He/she will be responsible for 3 main pillars: Business intelligence, Retail Performance and Team Leadership and will drive the culture of continuous improvement via measurement, action planning and follow up. He/She is a strong, decisive, and collaborative leader; an energetic retail animator, well organized, able to influence and drive action plans across the markets. This is an in-office role based in New York City.

Requirements

10+ years of retail and operations experience in luxury retail
Deep understanding of retail operations and a strong empathy for the day-to-day realities of store environments.
Exceptional communication, stakeholder management, and training development skills, with the ability to influence at all levels.
Demonstrated leadership and team management skills, with a track record of coaching, developing, and inspiring high-performing teams.
BA or BS degree or greater
Agile and with an entrepreneurial spirit, finding new approaches and solutions to the challenges of this role.
Business acumen, numerical agility and forward-thinking

Responsibilities

Promote the culture of business acumen via weekly and monthly reporting of both quantitative (sales/client-related) and qualitative (client experience-related) performance.
Provide business intelligence to Global leaders through trend analysis and competition benchmarks.
Leverage Data analysis (Product trends/ Productivity/strategic KPIs) to promote 360 action plans
Assist in developing and managing incentive programs above and beyond regular commission schemes to reinforce areas of the business
Create innovative dashboards with the purpose of measuring performance and providing insights while maintaining a unique UX/UI aimed at a retail workforce.
Drive the day to day business culture in the zones by animating and creating retail performance tools (Target setting, Scheduling & Match to Traffic, productivity, KPI boards, 1 to 1 touch base forms, etc.)
Work in partnership with Finance and HR on FTE planning and productivity optimization with the goal of delivering service excellence through an elevated client experience.
Partner with regional teams, in particular learning and client development teams, to improve strategic KPI (Conversion Rate, AUR, MS, NPS , Future 10K Clients, Clienteling, etc.)
Create and coordinate a global community of retail performance champions to foster consistent standards, facilitate knowledge sharing, and drive continuous improvement across the network.
Lead and inspire a high performing team, with a culture of personalization and client obsession across the entire global retail network.
Conduct regular performance reviews with regions, identifying actionable improvements, celebrating successes and best practices, and adapting strategies to local needs and opportunities.
Influence senior management and executive stakeholders with compelling storytelling, data-driven insights, and experience-driven recommendations to secure buy-in for strategic client initiatives.